IN DEMAND Recruitment & Consulting Inc. is currently recruiting for a JUNIOR ORDER DESK CUSTOMER SERVICE REPRESENTATIVE for our Edmonton, AB client.
Our client is a supplier of thermoplastic products designed for use in corrosion resistant fluid processing systems. They are a family-run Canadian company that has been in business for over 50 years with 5 branches across the nation. They are recognized as the leading authority in corrosion and chemical resistant industrial plastic products. They supply all industries ranging from Agricultural, Electrical, Construction and Plumbing. Their culture is one of inclusion and cooperation.
Provide exceptional Customer Service accurately and efficiently on the phone, in person, via email, etc.
Handle all inquiries, quotes and orders from customers in an efficient, timely and courteous manner.
Utilize company tools and software to prioritize customers’ needs and to develop detailed quotes, process orders, and returns as required.
Coordinate between field sales representatives, office processes and warehouse distribution for proper execution of customer orders.
Learn and maintain up-to-date product knowledge.
Provide help to warehouse associates including helping to pick, package and verify orders when necessary.
Forward new and potential sales leads to the Outside Sales Representatives.
Work hours that reflect customers’ needs, typically 8:00am – 5:00pm.
Must have an outgoing personality with excellent communications skills both oral and written.
Must have a positive attitude and strong work ethic.
Must maintain a professional image and make a good first impression to customers.
Technical and mechanical aptitude is an asset.
Very good typing and computer skills.
Team-first attitude and the ability to be collaborative is essential.
Qualified and interested applicants are encouraged to apply today in confidence by sending your resume as a MS Word Document to firstname.lastname@example.org.
ONLY QUALIFIED CANDIDATES WILL BE CONTACTED