IN DEMAND Recruitment & Consulting Inc. is currently recruiting for a PART-TIME RESERVATION AGENT for our Edmonton, AB client.
As a Reservation Agent, you have the opportunity to provide engaging and exceptional service that will make our client’s guests feel valued and reflect the exceptional travel experience to come. Our client’s company is a people business, interacting with customers, tour partners, suppliers and co-workers. This can be a very busy office with variety and changing priorities.
You will be required to;
Deal directly with clients and Travel Agents on behalf of their clients in person, by telephone and through email
Answer telephone and email inquiries that require follow-up
Take detailed information for Passenger Profiles and Tour Bookings
Complete data entry using reservation system
Process payments, refunds, and invoicing
Input information and data using Excel and other reports and research as requested.
Assist customers with planning and booking reservations.
Solve any issues that may arise with reservations.
This role is 3 – 4 days per week Monday to Friday 9:00am to 5:00pm.
Travel industry experience an asset.
Experience with data entry.
Strong computer skills.
Ability to deal with tour pricing, taxes, discounts and refunds.
Exceptional customer service with excellent listening, verbal and written English communication skills.
Must be detail oriented, friendly and efficient with strong problem solving skills.
This individual should be personable, dependable, detailed and able to work on their own as well as part of a team.
Qualified and interested applicants are encouraged to apply today in confidence by sending your resume as a MS Word Document to firstname.lastname@example.org.
ONLY QUALIFIED CANDIDATES WILL BE CONTACTED