IN DEMAND Recruitment & Consulting Inc. is currently looking to hire a FRONT DESK MANAGER for our Jasper, AB client.
Are you looking for an exciting opportunity to live and work in the beautiful splendour of the Canadian Rocky Mountains? Our client’s two properties in Jasper offer an exceptional experience for you.
We are looking for an enthusiastic, positive and assertive leader responsible for ensuring the successful and efficient operation of the front office at our client’s hotel located in the town of Jasper, AB.
As Front Desk Manager duties will include, but are not limited to:
Management Training Duties:
Manages day-to-day operations of the front desk team to ensure compliance with all operating procedures
Oversees check-in and check-out procedures, ensuring all financial transactions are in compliance with operating procedures
Training front desk team to inform guests of hotel services and amenities
Works with baggage handlers to ensure smooth handling of guest luggage
Manages staffing levels to ensure guest satisfaction and financial objectives are met
Assists at front desk during staff shortages or as required
Improves service by training and coaching the team to understand guest needs and provide guidance and feedback
Updates group information including maintaining, monitoring, and preparing group requirements and relays information to appropriate personnel
Training, coaching and mentoring team members to help improve knowledge and skill, while also addressing individual team member concerns
Conducts individual team member performance reviews, providing feedback and disciplines team member when required
Customer Service Responsibilities:
Leads the team and sets an example to quickly resolve customer service matters
Trains and empowers team members to provide excellent customer service
Responds to all guest requests in an accurate and timely manner
Monitors all customer comments and makes recommendations for improving service levels to the General Manager
Maximizes room revenue and occupancy by reviewing status daily
Monitors selling status of rooms on a daily basis
Reviews daily arrivals to ensure all groups, FIT arrivals and customer discrepancies are quickly resolved
Ensures all financial procedures are followed
Operates all aspects of front office property management system, including report generation and analysis and simple configuration changes.
Monitors all VIPs, special guests, and customer requests
Acts honestly, with integrity and respects all team members
Communicates effectively with all department managers and supervisors
Celebrates and publicly recognizes team member contribution on an ongoing basis
Demonstrates a willingness to learn in order to improve leadership and management skills
Valid work permit, permanent residence status or citizenship and currently residing in Canada.
Must be fluent in English.
High school education or equivalent.
Either: (1) Two years of guest service, front desk, or related hotel supervisory experience; OR (2) Two-year degree from accredited school in hotel & restaurant management, business administration or finance-related background; OR (3) Three-five years of office management or high-level administrative experience.
Here are some great reasons why you should join our client’s team:
- Competitive wages
- Subsidised staff accommodation
- Comprehensive benefits package including: extended health benefits, long term disability, life insurance, RRSP matching
- Activity and fitness benefits to all full-time employees
- Seasonal and long-term employment
- Full and part-time positions
- Great opportunities for advancement
Qualified and interested applicants are encouraged to apply today in confidence by sending your resume as a MS Document, with cover letter and salary expectations to: email@example.com.
ONLY QUALIFIED CANDIDATES WILL BE CONTACTED