IN DEMAND Recruitment & Consulting Inc. is currently looking to hire a CUSTOMER SERVICE SUPERVISOR for our Scarborough, ON client.
Reporting to the Director, Operations. The primary responsibility of this role is overseeing customer service/ consumer service, and all other aspects of service to ensure we are delivering customer service excellence to our valued customers. The goal is to keep the department running efficiently, increase customer satisfaction and loyalty retention.
Responsibilities will include:
Develops and implements procedures pertinent to effective and efficient operation of customer service
Manages the administrative processes related to customer service to ensure it is completed in an accurate, timely and comprehensive manner
Ensures that customer feedback is collected and communicated
Partners with the management team to align customer service systems with company objectives
Troubleshoots and resolves escalated customer service
Leads, oversees day-to-day functions and motivates team members to strive for customer service excellence
Trains, coaches, develops, and manages the team of Customer Service Representatives
4 to 5 years of customer service experience, in a supervisory role
Post-Secondary degree is considered an asset
Proficiency in English and Bilingualism is an asset
Leadership ability and team building skills to effectively supervise professional staff
Able to effectively communicate both verbally (over the phone and in-person) and in writing
Able to build and maintain lasting relationships with employees, management team, and customers
Must have the ability to plan, organize, develop, implement and interpret the programs, goals, objectives, policies, procedures, etc.
Well-developed problem-solving skills and ability to develop conceptual alternatives
High level of proficiency with Microsoft Office productivity suite (Word, Excel, Outlook)
They offer a competitive salary, company assisted RRSP/DPSP plan, an excellent benefits package, career advancement opportunities and first-class training.
Please send a Cover Letter and your Resume as a MS Word Document with Salary expectations!
Qualified and interested applicants are encouraged to apply today in confidence by sending your resume as a MS Document to Stefanie Howse – firstname.lastname@example.org.
ONLY QUALIFIED CANDIDATES WILL BE CONTACTED