IN DEMAND Recruitment & Consulting Inc. is currently recruiting for a SENIOR ACCOUNT MANAGER – COMMERCIAL for our Edmonton, AB client.

Our client is a sales organization that provides innovative insurance solutions for commercial clients—and they are growing! They are looking for career-minded individuals to contribute to their ability to deliver to their clients an exceptional experience with insurance.

JOB DESCRIPTION:

As the ideal candidate you are responsive, able to develop and sell tailored solutions, and

consistently deliver optimal and timely results. Out-of-the-box thinking is a cornerstone of your

success.

You derive much satisfaction in ensuring the outcomes of increased customer satisfaction,

retention, and account growth.

You enjoy working as part of—and often lead—a team; you thrive in a fast-paced environment.

You are proactive and keep the customer’s needs and experience top of mind.

You are detail oriented, very organized, and have an excellent ability to prioritize.

Reporting to the VP Operations/ Director of Service or delegate, you work closely with the

producers and department team. You are responsible for the front-line service component of the

brokerage. You find innovative solutions, and are comfortable with selling and renewing tailored

solutions to customer insurance needs. Build excellent client relationships, offering value-added, insightful/strategic insight into their business

Keep the customers’ needs and experience top of mind; follow client’s touchpoints protocol and timelines

Responsible for all aspects of account management; taking steps to prevent errors and omissions

Update, monitor and analyze client claims; ensure the proper and expeditious handling of all claims and losses as per brokerage policy

Create report packages with detailed historical and forecast models for client and sales team

Review and ensure accuracy of the processing of the brokerages accounts

Keep the customer’s needs and experience top of mind; follow touchpoints protocol and timelines

Build excellent client relationships, offer value-added, insightful/strategic insight into

their business responsible for all aspects of account management; taking steps to prevent errors and

omissions update, monitor and analyze client claims; ensure the proper and expeditious handling of all claims and losses as per brokerage policy

Create report packages with detailed historical and forecast models for client and sales team

Review and ensure accuracy of the processing of the brokerages accounts

Proven experience building excellent client relationships

QUALIFICATIONS:

7+ years of experience within a commercial insurance business environment

Experience in the transportation industry and oil and gas services required

Proven experience building excellent client relationships

Excellent written and oral/presentation skills

Level 2 licensed insurance agent

Member of or currently working towards the CIP or CAIB designation

3-4 years of experience within a team environment in a customer service position

Intermediate experience with agency Manager, Microsoft Office suite

Have strong experience with complicated risks

Demonstrate the ability to think outside the box in finding insurance solutions

Excellent written and oral/presentation skills

5+ years’ experience within a team environment—participating and leading—in a customer service position

Intermediate experience with Agency Manager, Microsoft Suite

Our client offers a competitive salary commensurate with education and experience. An excellent comprehensive benefits program round out this opportunity to advance your career.

Preference will be given to candidates with post-secondary education and an outstanding personality!

Qualified and interested applicants are encouraged to apply today in confidence by sending your resume as a MS Document to: info@indemand.ca.

 ONLY QUALIFIED CANDIDATES WILL BE CONTACTED