STRATEGIC ACCOUNT EXECUTIVE (MEDICAL EQUIPMENT & DEVICES), VANCOUVER, BC, CANADA – #5179

IN DEMAND Recruitment & Consulting Inc. is currently recruiting for a STRATEGIC ACCOUNT EXECUTIVE for our Vancouver, BC client.

JOB DESCRIPTION: 

We are seeking an Account Executive possessing a record of accomplishment of successfully leading Account Managers and Sales Specialists to work together coaching them to achieve their account plan, goals, measurable performance outcomes and overall business objectives.

In this role, you have the opportunity to:

Develop comprehensive strategies to drive team success and own customer relationships at the C-Level in Tier-1 Accounts.  Additionally, you will leverage your business and partnership relationships by researching the account to understand its operating model, business challenges, critical metrics, issues goals and growth strategy in order to develop a Wide Portfolio solution-based strategy to retain and build toward a fully standardized product portfolio.

You are responsible for (but not limited to):

Drive the realization of the Account Strategy and Metrics:

Communicate, align and drive the team to contribute to development of and to execute on the account strategy.

Negotiate and oversee development of contracts for compliance, terms and conditions, renewals and extensions.

Analyze account status to understand total account and hospital specific activity leveraging the funnel into larger bulk buy and standardization opportunities.

Leverage Business Tools to understand customer business needs and provide targeted solutions to include software and services

Coach AMs in executing their business and hold them accountable for their results. Participate in customer meetings to closure.

Assist the Account Manager in Finalizing Closing opportunities Develop and leverage relationships to assist the sales team in deal execution.

Own How the Customer Experiences:

Create and sustain relationships with the Corporate-level Executive senior players as the single contact point.

Ensure a current knowledge of issues in each facility and monitor resolution through the escalation processes

Simplify the impact of required activities for the customer

Coach the sales team to meet and manage customer expectations throughout the sales process.

Team within:

Build a strong internal network and align key players to support the delivery of value to our customers and execute deals.

Maximize the customer experience by creating a predictable process of information gathering and exchange to aligning the account team to present a coordinated and efficient approach to the customer.

Develop internal relationships to drive resolution of customer issues; as well as, utilize applicable tools to share knowledge and develop conversations across all businesses.

Coach the Sales Team to Win:

Work with Regional Sales Manager to set clear expectations and communicate regularly to promote understanding.

Foster a culture of teamwork and information sharing. Create a strong culture of development by building the skills and knowledge of the sales team.

Develop and practice effective coaching skills to create a high performing team. Ensure the usage of standard processes and guidelines by the sales team. Coach Account Managers to create winning account and deal strategies

Must be willing to travel.

Other:

Identify and build a strong funnel of growth potential by analyzing contract status, standardization plan, evaluating current contracts, products, needs, care gaps install base, and construction strategies to leverage into deal strategies.

Solidify the Trusted Advisor Role by providing market insights on industry trends, competitive landscape information, healthcare legislation information that assists the customer in reaching its goals.

QUALIFICATIONS:

To succeed in this role, you will have the following skills and experience:

Bachelor Degree in Marketing or Business – required.

MBA preferred (or equivalent work experience).

5+ years of progressive sales experience in a high technology medical environment, with proven record of achievements along with superior negotiation and sales closure skills.

Consultative customer approach, with the ability to develop and maintain effective relationship with customers.

High energy, strong sense of urgency, self-motivated and results-oriented.

Superior communication (written, verbal and listening) paired with impeccable interpersonal skills.

Strong knowledge of medical equipment and its applications.

Business acumen with the ability to contribute to the development and execution of strategic plans.

In return, we offer you

The opportunity to grow your career in a company that values the interaction between technology and people. You can join an innovative company that makes a real difference to people’s lives. You will be surrounded by passionate, insightful colleagues who share your drive to create superior customer experiences. Your work will be challenging and full of opportunities for growth. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being focused activities.

Why should you join?

Working here is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

Qualified and interested applicants are encouraged to apply today in confidence by sending your resume as a MS Document to Stefanie Howse – info@indemand.ca.   

ONLY QUALIFIED CANDIDATES WILL BE CONTACTED

 

 

BILINGUAL INSIDE SALES/ CUSTOMER SERVICE REPRESENTATIVE, MONTREAL, QC, CANADA – #5167

IN DEMAND Recruitment & Consulting Inc. is currently recruiting for a BILINGUAL INSIDE SALES/ CUSTOMER SERVICE REPRESENTATIVE for our Montreal, QC client.

Since its inception in 1986, our client has earned a solid reputation for meeting the unique needs of the Canadian market through its unwavering commitment to a rigorous engineering focus, constant improvement and category-defining innovation.

Our client’s products and services enhance the reliability of equipment used worldwide, supporting industries such as transportation, mining, energy, food & beverage.

JOB DESCRIPTION:

The Bilingual Customer Service Representative acts as the primary point of contact for both external and internal customers. They provide industry leading customer service while building and enhancing positive customer relationships. This role requires ability to quickly learn about the various products and services offered by our client and use of sound judgment to determine the most effective approach in handling customer inquiries and concerns timely. The Customer Service Representative also develops and maintains excellent internal relationships to ensure the industry leading customer experience.

Key Responsibilities:

Successfully represents our client as the first point of contact for all external and internal customers and partners.

Respond quickly to inbound inquiries from customers regarding the company’s products and services.

Investigate and resolve all customer internal and external support request as needed to ensure customer satisfaction. Escalate customer issues within established guidelines to ensure timely resolution.

Provide sales assistance to customers; process quotes, orders, drawings, technical information accurately and efficiently on behalf of customers.

Build and maintain a positive customer experience by providing consistency and excellence in customer service, by helping to achieve sales, customer service and quality goals.

Identify opportunities to cross-sell and up-sell products and services, and close sales.

Perform various administrative tasks. Maintain accurate documentation of correspondences including original customer inquiries, corrective actions and follow-up.

Remain current on our client’s guidelines, policies, procedures, products and services.

Attend and participate in training, coaching and orientation sessions, as needed.

Identify and report on trends in customer inquiries and issues.

Contribute to the development of new methods and techniques to improve the customer experience.

Participate in projects per business needs.

Other Knowledge and Skills:

Effective problem identification and resolution skills.

Ability to cope with changing needs and requirements, often with limited time and available information.

Ability to effectively manage conflict and identify appropriate instances for escalation of problems.

Technical knowledge and attention to detail required.

Motivated, results-oriented and self-directed, with excellent follow through.

Good computer skills with knowledge of MS Office and SAP.

Willingness to work collaboratively with team members, other departments, management, key stakeholders, and customers.

Ability to work independently with minimal supervision as well as in a team environment.

QUALIFICATIONS:

Must be fluent in French & English for this position.

Minimum of a two years’ post-secondary education and/ or related experience in customer service, marketing, engineering or a related field is preferred

Knowledge of power transmission products, electronic products (VFD’s) or electric motors is an asset.

Qualified and interested applicants are encouraged to apply today in confidence by sending your resume as a MS Word Document to info@indemand.ca.

ONLY QUALIFIED CANDIDATES WILL BE CONTACTED

 

 

 

TERRITORY SALES MANAGER, KELOWNA, BC, CANADA – #5155

IN DEMAND Recruitment & Consulting Inc. is currently looking to hire a TERRITORY SALES MANAGER for our Kelowna, BC client.

JOB DESCRIPTION:

Are you …

  • A motivated self-starter
  • A sales professional who thrives in an independent work environment, meeting with business owners and entrepreneurs every day
  • Experience in business-to-business sales
  • Someone who thrives both prospecting for new clients and servicing existing clients

As a Territory Manager, you will be responsible for exceeding pre-determined KPI’s while fulfilling territory management objectives in a large geographic area. Through excellent execution, you will achieve volume sales targets, dominate market share, safeguard brand equity and grow distribution with the right product in the right accounts within your assigned territory.

QUALIFICATIONS:

The successful incumbent will have 5+ years business management experience;

A University Degree;

An enthusiastic attitude;

Be a team player;

Have a willingness to learn;

Ability to work from your own home office;

Be self-motivated, self-directed and self-managed;

Confident and analytical;

Ability to analyze in depth sales financials and be skilled in presenting those to clients;

Your own reliable vehicle;

Ability to travel regionally overnight.

The company offers a competitive salary, bonus, car allowance, company assisted RRSP/DPSP plan, an excellent benefits package, and career advancement opportunities.

Please send a Cover Letter and your Resume as a MS Word Document with Salary expectations!

Qualified and interested applicants are encouraged to apply today in confidence by sending your resume as a MS Document to Stefanie Howse – info@indemand.ca.

ONLY QUALIFIED CANDIDATES WILL BE CONTACTED