IN DEMAND Recruitment & Consulting Inc. is currently looking to hire a COMMERCIAL SERVICE REPRESENTATIVE for our West Edmonton, AB client.

Honesty and integrity has been our client’s cornerstone, and their success and reputation are a testament to this. They endeavor to serve the community with the broadest possible choice of insurance companies and coverages. Over the years they have broadened their markets to include many of the premier Canadian Insurers, with regards to both Personal and Corporate Insurance. A truly independent brokerage and proud members of the Insurance Brokers Association of Alberta, they have the ability to choose the company and coverage best suited to your specific needs.


The ideal Candidate should be able to perform the following duties;

Provide Commercial account assistance to all account executives.

Process and prepare policies, cover notes, invoices and client correspondence for new and renewal business.

Review policies and endorsements for deficiencies in coverage/limits.

Field telephone calls from clients, answer questions and responds to requests.

Handle all tasks and client inquiries in accordance with established timelines, and written policies and procedures ensuring an exceptional customer experience.

Manage client complaints and concerns with professional communication; escalate for complex situations.

Handle clients requests for information such as Certificate of Insurance, prepare binders, liability cards, and other correspondence in accordance to established procedures.

Pursue a program of personal and professional development.

Foster and maintain a positive working environment. Promote Our client’s Insurance positively in the community encouraging friends, family and acquaintances to become a client or employee.

Perform other specific duties as directed by the Manager and National Director Commercial Lines.

Read, understand and adhere the Company’s policies, procedures and Code of Conduct.

Responsible to keep informed and, where applicable, communicate to team members supplier appetites, underwriting philosophies and industry developments through review of Insurer memos, notices training meetings.


Must have a minimum of a Alberta Level 1 General License,

Knowledge of EPIC & Policy works an assist.

One year plus Property and Casualty insurance experience. Customer Service Experience required.

Willing to learn the insurance industry in-depth and participate in professional development.

In progress to obtain, or willing to obtain, CAIB designation. The Company requires Insurance continuing education aligned with provincial regulations and personal professional.

The utmost Integrity and professional ethics

A professional level of English (both verbal and written) required.

Customer Service focused and willing to adhere to company policies and procedures

Positive energy and forward thinking mindset

Results -oriented

Excellent Time Management & Organizational Skills

Strong problem solving skills

Qualified and interested applicants are encouraged to apply today in confidence by sending your resume as a MS Document to