CLIENT PROGRAM DIRECTOR, TORONTO (NORTH), ON, CANADA – #5194

IN DEMAND Recruitment & Consulting Inc. is currently recruiting for a CLIENT PROGRAM DIRECTOR for our North Toronto, ON client.   

JOB DESCRIPTION:

The Client Program Director drives operational excellence in service delivery, manage profitable programs, and foster the growth for assigned national and/or key accounts. The Client Program Director will provide demand forecasting and strategic program management to deliver expertise and knowledge of client operations and areas of efficiencies.

Create client strategy and assist Site Managers & support teams with site strategy regarding client satisfaction, growth, profitability, and continuous improvement.

The Client Program Director is the single point of contact that will resolve client issues and support strategic planning at the program level, as well as develop a strong partnership with the client to represent Manpower as a workforce optimization expert. The Client Program Director is responsible for managing a team of Site Managers / Support teams while maintaining an influential span of control over all resources that service the Key Account.

Seek sales leads / potential growth opportunities and forward to appropriate Sales team(s).

Assess client’s workforce pain points and areas of opportunity, and communicate how Manpower Group can assist them, setting the stage for growth within the client.  Work directly with Client to forecast upcoming labor needs and gather immediate labor needs.

Measured by: Associates out, P&L management

Responsibilities include managing site resources including hiring, coaching, developing, and performance managing Site teams as necessary.

Measured by: Employee performance metrics, engagement, retention, and progress on cultural attributes

The Client Program Director is responsible for managing a team of Site Managers / Support teams while maintaining an influential span of control over all resources that service the program. The Client Program Director acts as the single point of contact and accountability for all program related issues.

Manage and/or create client compliance requirements and dashboards to ensure we are meeting client service level agreements and requirements.  Manage and drive service level agreement requirements (SLA’s / KPI’s) and other determined Manpower or Client criteria.

Manage the client’s delivery mix to ensure the most effective and efficient methods are deployed.  Re-evaluate on an ongoing basis as market conditions and client utilization changes.

Responsible for establishing and developing associate development, engagement and retention programs with respective Site Leads and ensuring successful execution / implementation.

Measured by: Candidate NPS, Client NPS, BLD/GP$ Growth, utilization rates

Develop and maintain brand awareness and trusted advisor status by sharing recruitment expertise and dialogue on workforce insights through various platforms. Understand and educate client contacts on the dynamics of the local market, labor and workforce management.

QUALIFICATIONS:

Industry: 7+ years in staffing, customer service, and/or sales

Experience: Prior experience managing dedicated onsite programs

3-5 years manufacturing experience

Education: High school diploma or equivalent

Technical: Digital Literacy: desktop (e.g., MS Word and Outlook) and social (e.g., Twitter, LinkedIn) applications

Education: Associate or bachelor’s degree

Qualified and interested applicants are encouraged to apply today in confidence by sending your resume as a MS Document to – info@indemand.ca

ONLY QUALIFIED CANDIDATES WILL BE CONTACTED