SERVICE WRITER, ANJOU, QC, CANADA – #5283

IN DEMAND Recruitment & Consulting Inc. is currently recruiting for a SERVICE WRITER for our Anjou, QC client.

As the leading distributor of public works equipment, our client provides mobile infrastructure maintenance equipment to municipalities and contractors across Canada and the US. Through their branch network, they sell, rent, lease, service, and support Vacuum Trucks, Refuse & Recycling Collection Vehicles, Street Sweepers, Snow Removal Equipment, Mowing Equipment, Ice Resurfacing Equipment, Sewer Cleaners, and Inspection Cameras.

Our client is a dynamic and growing organization, focused on maintaining an employer of choice culture. They have a stable, team-based, and collaborative work environment that drives their organization to be best-in-class within their industry.

Our client offers opportunities across Canada and the US and is committed to providing challenging and rewarding career paths for their employees. Our client provides very competitive compensation packages, robust group benefits, and an opportunity to grow professionally.

JOB DESCRIPTION:

The Service Writer will be focused on providing administrative support to the Service department,

liaising with internal and external customers and ensuring the department runs efficiently on a day-to-day basis.

▪ Manage customer relations for the service department by receiving phone calls and emails

and following up with customers to provide status updates

▪ Open and close work orders in alignment with internal procedure timelines

▪ Prepare quotes

▪ Edit and update all work orders to ensure 100% capture of all billable items

▪ Provide unit history to the service department for incoming repairs

▪ Assist with Shop scheduling to ensure optimal efficiency and customer service

▪ Work with factory representatives to ensure customer downtime is minimized

▪ Conduct shop walkthroughs with Service Manager to capture real time status updates

▪ Prepare and submit bi-weekly Payroll reports

▪ Work with the accounting department to ensure customer accounts are in good standing

▪ Ensure on-time billing for all customers

▪ Maintain Ministry of Transportation files and ensure all documentation is in compliance

▪ Process warranty claims

▪ Resolve and/or escalate customer concerns and maintain positive customer relations

▪ Assist with Parts department as required

▪ Completed additional tasks as assigned

QUALIFICATIONS: 

Education/ Certification: 

▪ High School Diploma, GED or equivalent

▪ Valid driver’s license with a clean driver’s abstract

Experience: 

▪ 3+ years’ experience in a Service Writer role or related administrative/ customer service

position

▪ Experience preparing quotes and opening/ closing work orders

▪ Experience with MS Office Suite, with a focus on Microsoft Word, Excel, and Outlook

▪ Mechanical aptitude or previous exposure to a heavy equipment work environment is an

asset

Skills: 

▪ Must be fluent in both French and English (verbal and written communication), with strong

customer service skills

▪ Ability to work within a fast-paced environment

▪ Ability to organize, multitask and plan work efficiently

▪ Positive and collaborative attitude

WHY WORK HERE?

  • Market-competitive compensation package with annual increase opportunities based on performance
  • Robust and fully paid Group Benefits package – inclusive of Health, Dental, Life, Disability and Travel coverage
  • Employer Paid, Employee Assistance Program (EAP)
  • Employer Matching Retirement Savings Plan
  • Paid Personal Days – for those unexpected life events
  • Work boot and prescription safety glasses reimbursement
  • Opportunity for professionally growth
  • Tuition & Professional Development paid
  • Federally recognized as certified Employment Equity organization
  • Safe work environment, member of multiple provincial safety programs and COR certified
  • Exceptional best-in-class products and service offerings for our customers
  • Charitable Giving Program – proud to support a variety of organizations in our communities
  • Educational Scholarship Program
  • Our Core People Values: Leadership, Customer Excellence, Integrity, Inspiration, Teamwork, Innovation and Ambition

Qualified and interested applicants are encouraged to apply today in confidence by sending your resume as a MS Document to – info@indemand.ca

ONLY QUALIFIED CANDIDATES WILL BE CONTACTED