IN DEMAND Recruitment & Consulting Inc. is currently recruiting for an ACCOUNT DELIVERY LEADER for our client’s Toronto, ON location.
A senior-level account delivery leader with significant depth in the design, implementation and day-to-day operational management of real-time, high-volume, multi-channel marketing solutions.
Your experience level will be: Director/Sr. Director in large consulting with program management background.
Ideal candidate will have: Up-to-date knowledge of Digital Solutions Landscape with enterprise-scale solution delivery experience in Marketing Technology (Loyalty/CRM/Email/Marketing Ops) and Digital Content Management.
A unique blend of business and technical savvy; ability to partner with the client executive to define a big picture vision and roadmap to reach a desired outcome, and the delivery know-how to make the vision a reality.
Delivery Management background in delivering enterprise-level IT solutions.
Must be based out of Toronto, Canada
Your responsibilities will include but not be limited to: Overall delivery accountability; provide day-to-day leadership to account delivery teams, lead planning and budgeting, mobilize and manage delivery teams to ensure quality, completeness and timeliness of solution delivery
Responsible for the design, implementation and operations aligned to client business needs and on occasion support business development initiatives to expand our client’s footprint within the client
Navigate a very large matrixed client/subcontractor team and manage the complexity of an enterprise-scale program within contract parameters
Stay abreast of latest marketing technology trends and all of our client’s product offerings to integrate in planning efforts, business development efforts and overall client roadmaps
Proactive and one step ahead by anticipating client needs; seamlessly inform, align and lead internal stakeholders to meet client demands
Influence and inspire teams to collaborate effectively and promote a service mindset for clients
Act as a counselor and coach to both client and internal Delivery teams
Responsible for overseeing and implementing continual delivery excellence initiatives; both corporate driven as well as account based.
Manage a cross-culture, cross-geo matrixed team, accountable for career development and performance improvements
Willingness to travel up to 50%
Bachelor’s degree, MBA preferred
12+ years of service delivery experience in implementing and maintaining real-time, high-volume transactional systems, leading a high performing, globally distributed delivery teams.
Delivery Management experience in Marketing Technology space (Loyalty/CRM/Email/Marketing Ops)
Strong experience in engagements that span tracks of work including User Experience, Technology, Project Management, Business Analysis, Systems Integration, Migration and Infrastructure
Matured understanding of the services industry and role of global delivery in driving P&L improvements
Excellent people management skills, ability to develop and motivate diverse teams. Should have directly managed a global team of 50+ associates
Experience leading key initiatives against strict timeline and multiple priorities
Experience working in a consultative manner with clients and serving as a key advisor and partner
Strong executive presence, demonstrated history of working with clients or internal business partners at the executive level (e.g. VP, SVP, CXO)
Knowledge of technology-enabled loyalty solutions a plus
Knowledge of Financial Services Industry is a plus
Qualified and interested applicants are encouraged to apply today in confidence by sending your resume as a MS Word Document to firstname.lastname@example.org.
ONLY QUALIFIED CANDIDATES WILL BE CONTACTED