BILINGUAL INSIDE SALES/ CUSTOMER SERVICE REPRESENTATIVE, MONTREAL, QC, CANADA – #5167

IN DEMAND Recruitment & Consulting Inc. is currently recruiting for a BILINGUAL INSIDE SALES/ CUSTOMER SERVICE REPRESENTATIVE for our Montreal, QC client.

Since its inception in 1986, our client has earned a solid reputation for meeting the unique needs of the Canadian market through its unwavering commitment to a rigorous engineering focus, constant improvement and category-defining innovation.

Our client’s products and services enhance the reliability of equipment used worldwide, supporting industries such as transportation, mining, energy, food & beverage.

JOB DESCRIPTION:

The Bilingual Customer Service Representative acts as the primary point of contact for both external and internal customers. They provide industry leading customer service while building and enhancing positive customer relationships. This role requires ability to quickly learn about the various products and services offered by our client and use of sound judgment to determine the most effective approach in handling customer inquiries and concerns timely. The Customer Service Representative also develops and maintains excellent internal relationships to ensure the industry leading customer experience.

Key Responsibilities:

Successfully represents our client as the first point of contact for all external and internal customers and partners.

Respond quickly to inbound inquiries from customers regarding the company’s products and services.

Investigate and resolve all customer internal and external support request as needed to ensure customer satisfaction. Escalate customer issues within established guidelines to ensure timely resolution.

Provide sales assistance to customers; process quotes, orders, drawings, technical information accurately and efficiently on behalf of customers.

Build and maintain a positive customer experience by providing consistency and excellence in customer service, by helping to achieve sales, customer service and quality goals.

Identify opportunities to cross-sell and up-sell products and services, and close sales.

Perform various administrative tasks. Maintain accurate documentation of correspondences including original customer inquiries, corrective actions and follow-up.

Remain current on our client’s guidelines, policies, procedures, products and services.

Attend and participate in training, coaching and orientation sessions, as needed.

Identify and report on trends in customer inquiries and issues.

Contribute to the development of new methods and techniques to improve the customer experience.

Participate in projects per business needs.

Other Knowledge and Skills:

Effective problem identification and resolution skills.

Ability to cope with changing needs and requirements, often with limited time and available information.

Ability to effectively manage conflict and identify appropriate instances for escalation of problems.

Technical knowledge and attention to detail required.

Motivated, results-oriented and self-directed, with excellent follow through.

Good computer skills with knowledge of MS Office and SAP.

Willingness to work collaboratively with team members, other departments, management, key stakeholders, and customers.

Ability to work independently with minimal supervision as well as in a team environment.

QUALIFICATIONS:

Must be fluent in French & English for this position.

Minimum of a two years’ post-secondary education and/ or related experience in customer service, marketing, engineering or a related field is preferred

Knowledge of power transmission products, electronic products (VFD’s) or electric motors is an asset.

Qualified and interested applicants are encouraged to apply today in confidence by sending your resume as a MS Word Document to info@indemand.ca.

ONLY QUALIFIED CANDIDATES WILL BE CONTACTED