IN DEMAND Recruitment & Consulting Inc. is currently looking to hire an INSIDE SALES REPRESENTATIVE for our Niagara Falls, NY client.

For over 30 years our client has been empowering companies who handle, transport and store hazardous materials with the knowledge and products they need to comply with regulations that impact their business.

Our client is a leader in compliance training and consulting, we have complete hazardous materials/dangerous goods communication programs that will help industry comply with regulations.  When using our products, services and training programs our clients are employing the expertise of chemists, engineers and training specialists who monitor regulatory changes and can help clarify compliance needs.

Our client is a team that strongly believes in the knowledge and products they provide to their customers. Strategic new thinking and great ideas are imperative to our growth and as such, we actively pursue opportunities that exceed our customer’s expectations with custom cost-effective solutions.

Join their diverse, supportive and entrepreneurial team as we continue to grow and inspire improvements in our industry.


The Inside Sales Representative provides constant customer contact, building and enhancing business relationships. As an Inside Sales Representative you play a key role in working with customers in an assigned territory on a day-to-day basis and in meeting the highest standards of customer service. You are responsible for contacting existing customers and sourcing new customers & prospects within your assigned territory, selling the company’s products, services and training to meet sales targets.

Proactively contact current, past and potential customers with aim of maximizing sales potential through prospecting and cold calling;

Develop existing customers into new business opportunities by cross-selling and up-selling;

Manage sales contacts by implementing a regular call schedule to customers ensuring communication lines are open, all questions and concerns are answered and dealt with appropriately;

Actively participate in company sales promotions, and assist in development of the sales skills of other staff;

Record all outgoing activity for follow-up, lead tracking and pipeline development efforts in CRM software, as this will form the basis of your opportunity tracking, lead development and subsequent sales recording;

Provide regular reports to management regarding feedback from customers;

Develop and maintain a good understanding of company product line, including learning the key features and benefits to determine appropriate product/service in a particular market;

Make use of all tools provided to maximize sales potential;

Achieve individual and team sales and profit targets provided;

Collect contact names and information regarding other locations to be passed on to other members of the sales team;

Participate in staff meetings, attend other meetings and seminars;

Suggest new and better ways to improve systems, procedures, and customer relations;

Assist with other departments occasionally and as required


Excellent customer relationship skills;

Strong desire to find and develop new business

Tenacious sales professional with cold calling experience;

Resourceful and self-motivated to reach and exceed monthly sales quota

Ability to solve practical problems by applying analytical reasoning;

Excellent telephone, telemarketing and customer service skills;

Excellent written and oral communication skills;

Proficient in Microsoft Windows, Microsoft Office, ACCPAC and CRM systems;

College diploma or higher, plus at least four years of successful sales experience, preferably in an inside sales environment;

Knowledge of IATA, 49CFR, WHMIS, TDG, OSHA and DOT regulations an asset


Extended medical and health coverage that includes medical, dental and vision.

Paid holidays


Team building activities

Continuing education opportunities

Qualified and interested applicants are encouraged to apply today in confidence by sending your resume as a MS Document to