IN DEMAND Recruitment & Consulting Inc. is currently recruiting for a STRATEGIC ACCOUNT EXECUTIVE for our Vancouver, BC client.


We are seeking an Account Executive possessing a record of accomplishment of successfully leading Account Managers and Sales Specialists to work together coaching them to achieve their account plan, goals, measurable performance outcomes and overall business objectives.

In this role, you have the opportunity to:

Develop comprehensive strategies to drive team success and own customer relationships at the C-Level in Tier-1 Accounts.  Additionally, you will leverage your business and partnership relationships by researching the account to understand its operating model, business challenges, critical metrics, issues goals and growth strategy in order to develop a Wide Portfolio solution-based strategy to retain and build toward a fully standardized product portfolio.

You are responsible for (but not limited to):

Drive the realization of the Account Strategy and Metrics:

Communicate, align and drive the team to contribute to development of and to execute on the account strategy.

Negotiate and oversee development of contracts for compliance, terms and conditions, renewals and extensions.

Analyze account status to understand total account and hospital specific activity leveraging the funnel into larger bulk buy and standardization opportunities.

Leverage Business Tools to understand customer business needs and provide targeted solutions to include software and services

Coach AMs in executing their business and hold them accountable for their results. Participate in customer meetings to closure.

Assist the Account Manager in Finalizing Closing opportunities Develop and leverage relationships to assist the sales team in deal execution.

Own How the Customer Experiences:

Create and sustain relationships with the Corporate-level Executive senior players as the single contact point.

Ensure a current knowledge of issues in each facility and monitor resolution through the escalation processes

Simplify the impact of required activities for the customer

Coach the sales team to meet and manage customer expectations throughout the sales process.

Team within:

Build a strong internal network and align key players to support the delivery of value to our customers and execute deals.

Maximize the customer experience by creating a predictable process of information gathering and exchange to aligning the account team to present a coordinated and efficient approach to the customer.

Develop internal relationships to drive resolution of customer issues; as well as, utilize applicable tools to share knowledge and develop conversations across all businesses.

Coach the Sales Team to Win:

Work with Regional Sales Manager to set clear expectations and communicate regularly to promote understanding.

Foster a culture of teamwork and information sharing. Create a strong culture of development by building the skills and knowledge of the sales team.

Develop and practice effective coaching skills to create a high performing team. Ensure the usage of standard processes and guidelines by the sales team. Coach Account Managers to create winning account and deal strategies

Must be willing to travel.


Identify and build a strong funnel of growth potential by analyzing contract status, standardization plan, evaluating current contracts, products, needs, care gaps install base, and construction strategies to leverage into deal strategies.

Solidify the Trusted Advisor Role by providing market insights on industry trends, competitive landscape information, healthcare legislation information that assists the customer in reaching its goals.


To succeed in this role, you will have the following skills and experience:

Bachelor Degree in Marketing or Business – required.

MBA preferred (or equivalent work experience).

5+ years of progressive sales experience in a high technology medical environment, with proven record of achievements along with superior negotiation and sales closure skills.

Consultative customer approach, with the ability to develop and maintain effective relationship with customers.

High energy, strong sense of urgency, self-motivated and results-oriented.

Superior communication (written, verbal and listening) paired with impeccable interpersonal skills.

Strong knowledge of medical equipment and its applications.

Business acumen with the ability to contribute to the development and execution of strategic plans.

In return, we offer you

The opportunity to grow your career in a company that values the interaction between technology and people. You can join an innovative company that makes a real difference to people’s lives. You will be surrounded by passionate, insightful colleagues who share your drive to create superior customer experiences. Your work will be challenging and full of opportunities for growth. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being focused activities.

Why should you join?

Working here is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

Qualified and interested applicants are encouraged to apply today in confidence by sending your resume as a MS Document to Stefanie Howse –