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PRODUCTION MANAGER – SALT LAKE CITY, UTAH, USA – #4978

IN DEMAND Recruitment & Consulting Inc. is currently recruiting for a PRODUCTION MANAGER for our Salt Lake City, Utah client.

A leading international producer of specialty ingredients for the health and nutrition industry is seeking a Plant Production Manager. Salt Lake City, in addition to being home to the Winter Olympics in 2002, has nearby mountains that are widely known to be the home of “The Greatest Snow on Earth” and several world class ski resorts. US News ranked Salt Lake City 15th out of 125 metro areas in the US in terms of best places to live. This person will be groomed to be the next Plant Manager.

JOB DESCRIPTION:

Reporting to the Plant Manager, will be the number two person on site for this 3 shift operation.

Manage supervisors and hourly workforce to consistently and reliably meet the operating plan. Responsible for performance management, hiring, training and succession planning

Assist in development of site budget.

Review production plans to ensure adequate resources are in place to meet plan objectives.

Drive safety and environmental compliance.

Use Root Cause Analysis and Failure Mode and Equipment Analysis tools to prevent recurring failures.

Participate on the Site Safety Committee

Work together with Supply Chain, Engineering and Maintenance to drive continuous improvement, reduce costs and improve efficiency.

Work with Process Technology to coordinate product scale ups and technology transfer.

QUALIFICATIONS:

BS Degree in Engineering, Chemical or Mechanical

Minimum of 8-10 years industry experience including 3-5 years in an Operations Management role.

Experience in the food ingredient industry a plus.

Track record of driving Continuous Improvement in a manufacturing environment.

Experienced HAZOP Leader.

Knowledge of GMP, OSHA and EPA regulations

Should be viewed as promotable to a plant management role.

Qualified and interested applicants are encouraged to apply today in confidence by sending your resume as a MS Word Document to info@indemand.ca.

ONLY QUALIFIED CANDIDATES WILL BE CONTACTED

 

 

 

REGIONAL SALES MANAGER – WESTERN USA – # 3965

IN DEMAND Recruitment & Consulting Inc. is currently recruiting for a work from home REGIONAL SALES MANAGER, WESTERN UNITED STATES for our International client.  This role can be located in California, Arizona, Nevada, Oregon, New Mexico, Washington, Idaho or Utah.

We have an immediate need for an experienced Sales/Territory Manager to join a successful, growing global manufacturer of electronic instruments and devices (over $4B in size, this division is ~$100M). We seek a strong sales hunter to find new business opportunities, facilitate the development of new market strategies and maintain existing accounts. This is a global, multi-site business, very profitable, dynamic group of people and impressive products. Products manufactured are high quality, and have various demanding applications (military/defense, commercial, automotive, industrial, research etc).

This role reports directly to the Director of Sales & Marketing, owns their territory. Must be willing to travel up to 20-50% and work out of his/her home office anywhere in Western United States.

We are actively seeking a successful professional with the energy and self-motivation to excel in our client’s Regional Sales Manager position. This position is key to achieving sales and profit targets for the business and is reflected in competitive compensation and bonus potential.

JOB DESCRIPTION:

The Regional Sales Manager will be responsible for the entire Western Region of the United States. Due to the location of the position, the ideal candidate will reside in California, Arizona, Nevada, Oregon, New Mexico, Washington, Idaho or Utah. This position will be responsible for selling our Measurement & Monitoring, Protection & Control and Sensor products both directly to customers and through a representative network.

Essential Functions/Responsibilities:

Developing, growing and managing sales plans, goals, and associated activities to achieve regional bookings and profit targets.

Training and managing existing representatives and OEMs in our utility and process sales channel.

Locating, developing and training new distributors, OEMs, and end users on our products to promote them in the marketplace.

Becoming the champion of all present and future Power Instruments products.

QUALIFICATIONS:

Knowledge and Skills:

The Regional Sales Manager will be required to have the following qualifications:

Bachelor’s degree from an accredited institution preferably in Electrical Engineering or Business.

Experience in the Utility industry in particular metering, power systems communications and protection areas of the business.

Proven strategic planning skills.

Ability to work independently with a highly proactive work style.

Ability to partner across all levels and functional areas of the organization to ensure customer needs are met.

Excellent communication skills (both oral and written).

Proficient with Microsoft Office Suite.

Ability to write reports and business correspondence.

Ability to effectively present information and respond to questions from customers.

Ability to resolve customer issues.

Strong interpersonal skills.

Experience:

5-10 years’ experience selling technical products in the Utility market specifically for the protection & control, metering, or related engineering departments within the Power Transmission and Distribution market.

5-10 years’ experience in selling technical products both directly to OEM’s and/or through channel partners

Demonstrated proof through past results the ability to grow revenue and effectively manage sales channels.

Must be an aggressive Hunter!! 30% account management 70% new business development.

Full benefits package including medical, dental, vision, life insurance, short and long term disability, and 401(k) with company match.

Qualified and interested applicants are encouraged to apply today in confidence by sending your resume as a MS Word Document to info@indemand.ca.

ONLY QUALIFIED CANDIDATES WILL BE CONTACTED

BILINGUAL CUSTOMER SERVICE & APPLICATION ENGINEERING MANAGER – BRAMPTON, ON, CANADA – # 3918

IN DEMAND Recruitment & Consulting Inc. is currently recruiting for a BILINGUAL CUSTOMER SERVICE & APPLICATION ENGINEERING MANAGER for our Brampton, ON client.

Since its inception in 1986, our client has earned a solid reputation for meeting the unique needs of the Canadian market through its unwavering commitment to a rigorous engineering focus, constant improvement and category-defining innovation.

Our client is one of the world’s leading manufacturers of drive technology – for mechanical and electronic solutions. The range of products includes geared motors, motors, industrial gear units, gear drives, frequency inverters, motor starters and frequency inverters for decentralized drive control. Our client assembles custom, high-efficiency mechanical power transmission products using quality company-built components.

Our client’s products and services enhance the reliability of equipment used worldwide, supporting industries such as transportation, mining, energy, food & beverage.

JOB DESCRIPTION:

The Customer Service Manager & Application Engineering Manager is responsible for delivering consistently high service levels and ensuring the smooth and efficient operation of the Customer Service & Application Engineering Departments. He or she partners with senior management to plan and develop service level standards, metrics and goals for the Customer Service & Application Engineering Departments in alignment with the overall client’s strategy, goals and objectives. The jobholder possesses strong knowledge of the Power Transmission industry, current customer service methodologies and best practices. Strong analytical thinking and problem solving skills will assist the incumbent in effective staff planning and quickly resolving issues and problems, both with processes and customers, while ensuring service levels are maintained. The Customer Service & Application Engineering Manager also plays a key role in developing, training and supporting Customer Service & Application Engineering staff to achieve personal and departmental goals and objectives.

Key Responsibilities:

Develop and implement the customer service strategy, business plan, policies and procedures in support of the overall organizational strategy, goals and objectives, while coordinating activities with the Sales, Production and Materials Control departments.

Lead and inspire your team to develop value added habits that consistently exceed customer expectations.

Manage all customer service & application engineering operations, including efficient processing of transactions, technical inquires, order entry and tracking, sales follow up, customer returns, invoices, payments, discounts and customer communications and administrative activities.

In coordination with Senior Management, determine staffing requirements and make hiring decisions for the Customer Service & Application Engineering Departments.

Manage the day-to-day activities of the Customer Service & Application Engineering teams to ensure industry leading service levels. Increase efficiencies wherever possible.

Set individual performance goals and objectives for the Customer Service & Application Engineering teams, conduct annual performance reviews and meet with team members regularly, in both group and one-on-one settings, to provide guidance and personal development opportunities.

Coach and mentor Customer Service & Application Engineering employees on various customer service and problem resolution methods, techniques and best practices to motivate and encourage a consistently high level of performance from each individual and team. Investigate and resolve customer complaints, issues and problems, and coordinate with others, internally and externally, as needed to ensure customer satisfaction.

Develop and implement customer service metrics, collect data and monitor, track and report on the [weekly, monthly, quarterly, annual] service levels, targets and goals, ensuring that targets are achieved and exceeded.

Develop and implement processes and procedures to enhance operations.

Provide customer feedback to, Senior Management, Regional Managers and other internal stakeholders to improve overall customer service and satisfaction.

Develop and maintain strong relationships with new and existing customers to retain business and promote revenue growth opportunities.

Build and maintain positive internal working relationships to ensure excellent customer service and satisfaction.

Handle escalated calls, e-mails and written correspondence, investigating and resolving customer complaints, issues and problems and coordinating with others, internally and externally, as needed, to ensure customer satisfaction.

Develop and maintain knowledge of our client’s products and services by attending training and product demonstrations and by reading marketing materials and manuals.

Other duties, as assigned.

QUALIFICATIONS:

Must be fluent in French & English for this position.

Fluently Bilingual: (English, French) written & spoken. (Preferred)

SAP – Order Entry, Materials Modules

Microsoft Dynamic CRM

ProQuote software, other proprietary software as required

AutoCAD 2D, 3D and MS Office Suite

Knowledge of mechanical component design, power transmission calculations, failure analysis and technical reporting. (Definite Asset)

Health & Safety Manual – Strong understanding and working knowledge.

Capable and adequate understanding of basic electrical principles.

Unit Nomenclature, Assembly drawing knowledge and understanding.

ISO 9001 Manual – understanding and working knowledge.

Education:

Bachelor Degree Mechanical Engineering or Electrical or Mechatronics, with P.Eng designation

Customer Service & Supervisory training (Preferred)

Experience: 7-10 years’ experience working in Customer Service and/or Application Engineering environments.  Previous leadership or supervisory experience (Preferred).

Skills and Key Attributes: Strong Mechanical aptitude – Good working knowledge of Mechanical Power Transmission equipment including gear reducers, electric motors, controls and VFDs. (Definite Asset)

Leadership & Communication: Strong team building skills and ability to effectively communicate both verbally and in writing. (Required)

Qualified and interested applicants are encouraged to apply today in confidence by sending your resume as a MS Word Document to info@indemand.ca.

ONLY QUALIFIED CANDIDATES WILL BE CONTACTED