IN DEMAND Recruitment & Consulting Inc. is currently looking to hire a COMMERCIAL SERVICE REPRESENTATIVE for our West Edmonton, AB client.

Honesty and integrity has been our client’s cornerstone, and their success and reputation are a testament to this. They endeavor to serve the community with the broadest possible choice of insurance companies and coverages. Over the years they have broadened their markets to include many of the premier Canadian Insurers, with regards to both Personal and Corporate Insurance. A truly independent brokerage and proud members of the Insurance Brokers Association of Alberta, they have the ability to choose the company and coverage best suited to your specific needs.


The ideal Candidate should be able to perform the following duties;

Provide Commercial account assistance to all account executives.

Process and prepare policies, cover notes, invoices and client correspondence for new and renewal business.

Review policies and endorsements for deficiencies in coverage/limits.

Field telephone calls from clients, answer questions and responds to requests.

Handle all tasks and client inquiries in accordance with established timelines, and written policies and procedures ensuring an exceptional customer experience.

Manage client complaints and concerns with professional communication; escalate for complex situations.

Handle clients requests for information such as Certificate of Insurance, prepare binders, liability cards, and other correspondence in accordance to established procedures.

Pursue a program of personal and professional development.

Foster and maintain a positive working environment. Promote Our client’s Insurance positively in the community encouraging friends, family and acquaintances to become a client or employee.

Perform other specific duties as directed by the Manager and National Director Commercial Lines.

Read, understand and adhere the Company’s policies, procedures and Code of Conduct.

Responsible to keep informed and, where applicable, communicate to team members supplier appetites, underwriting philosophies and industry developments through review of Insurer memos, notices training meetings.


Must have a minimum of a Alberta Level 1 General License,

Knowledge of EPIC & Policy works an assist.

One year plus Property and Casualty insurance experience. Customer Service Experience required.

Willing to learn the insurance industry in-depth and participate in professional development.

In progress to obtain, or willing to obtain, CAIB designation. The Company requires Insurance continuing education aligned with provincial regulations and personal professional.

The utmost Integrity and professional ethics

A professional level of English (both verbal and written) required.

Customer Service focused and willing to adhere to company policies and procedures

Positive energy and forward thinking mindset

Results -oriented

Excellent Time Management & Organizational Skills

Strong problem solving skills

Qualified and interested applicants are encouraged to apply today in confidence by sending your resume as a MS Document to



IN DEMAND Recruitment & Consulting Inc. is currently recruiting for a SALES EXECUTIVE – COMMERCIAL (EXPERIENCED) for our Edmonton, AB client.

Our client is a sales organization that provides innovative insurance solutions for commercial clients—and they are growing! They are looking for career-minded individuals to contribute to their ability to deliver to their clients an exceptional experience with insurance. 


Our client’s believe in challenging the status quo. If you have experience and enjoy developing and delivering innovative customer solutions, we want to hear from you!

The Ideal Candidate 

As the ideal candidate you are responsive, you have professional sales experience that demonstrates a hunger and passion for opportunity spotting, cross-selling, and meeting/ exceeding targets.

You enjoy developing and selling tailored solutions, and consistently deliver optimal and timely results.

You have a talent for listening and for establishing trust with prospects.

You derive much satisfaction in ensuring the outcomes of increased customer satisfaction, retention, and account growth.

You enjoy working as part of a team and you thrive in a fast-paced environment.

You are proactive and keep the customer’s needs and experience top of mind.

Reporting to the Director of Sales or designate, your primary responsibility is generating new business. You are responsible for a Book of Business at least $500k in value; and you continue to grow the book.

Our client’s strongly supports professional development to keep the agency at the forefront of the industry. Agency-wide training opportunities, a multi-pronged sales training program, and an individualized career pathing map support both the individual’s and the agency’s growth plan. Additionally, our client provides industry-leading tools and utilizes the latest technology & software in its training and operations.


 You contribute to our client’s success through selling insurance solutions to a diverse group of commercial prospects; managing a book of business, e.g. customer experience, renewals, claims management; providing team leadership and mentorship; keeping abreast of trends and techniques, industry changes in the marketplace, and insurance company stability; using brokerage selling aids to maintain a competitive status for the brokerage within the industry; pipeline management and generating leads; proposal development and presentation; and, administration and data entry as required.


Licensed Level 2 Insurance Agent

Member of or currently working towards C.I.P. or CAIB designation

5 years’ experience within an independent commercial insurance business environment

2 years’ experience in a team environment in a customer sales/ marketing position with or without a Book of Business

Experience in the expeditious handling of claims and losses

Experience in marketing, rating, and quoting new and renewal business

Consistent customer retention of 90%+

Preference will be given to candidates with post-secondary education and an outstanding personality!

You enjoy working as part of a team and you thrive in a fast-paced environment.

You enjoy selling. You are a logical thinker and have experience with process development.

Our client offers a competitive salary commensurate with education and experience as well as commission and retention incentive programs. An excellent comprehensive benefits program round out this opportunity to advance your career.

Qualified and interested applicants are encouraged to apply today in confidence by sending your resume as a MS Word Document to