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VP, BANKING SENIOR RELATIONSHIP MANAGER – TECHNOLOGY INDUSTRY – NEW YORK CITY, NY, USA – # 3962

IN DEMAND Recruitment & Consulting Inc. is currently recruiting for a VP, BANKING SENIOR RELATIONSHIP MANAGER – TECHNOLOGY INDUSTRY for our New York City, NY client.

JOB DESCRIPTION:

RESPONSIBILITIES INCLUDE:

Underwriting new credit facilities

Analyzing financial statements, operating agreements and cash flow statements

Modelling complex financial scenarios

Performing credit reviews

Loan documentation

Market research and analysis

Ongoing portfolio management

Develop, manage and maintain business relationships with banks and non-bank financial institutions

Promote bank products and services to financial institutions

Work with other financial institutions to increase funding sources and asset portfolio

Coordinate with other functional departments to deliver business products and solutions to improve client’s performance (total assets and income)

Achieve designated business targets through developing and managing a portfolio of corporate accounts

Manage vostro accounts and foreign currencies and nostro accounts with other correspondent banks including, Head Office and the client’s Chinese Bank

Conduct research on development and trend of local and international financial markets, and analyze macro-economic policies

Develop and enhance financial products/transactions which can be promoted to financial institutions

Collaborate with WBD, deposit, operational, and other related functional departments to deliver timely business opportunities and solutions to financial institutions located in the U.S., mainland China and other countries (if necessary)

Update, prepare, and maintain meeting memos, marketing materials, monthly industry reports, and financial institution related manuals

Coordinate with local legal counsels to ensure compliance with regulatory requirements

Keep up to date with bank policies and handle issues independently

Compile required documents, and conduct KYC/CDD and due diligence in response to updates in banks and trading counterparts.

Create and maintain files of financial institution customers, and maintain financial institution database and related listing

Handle and assist with other duties as assigned

Manage and develop business relationships with correspondent banks, including establishing, reviewing and renewal of trading limits and counter-party lines of credit

QUALIFICATIONS:

MUST HAVE: At least 5 years of experience working for a large, U.S. commercial bank

Current position must be as a Senior Credit Analyst or Senior Commercial Credit Underwriter and you must be handling large syndicated loans or transactions of $100-million +

MUST HAVE: Origination experience

MUST HAVE: Involvement in MNC (technology within banking) with large sectors like Oracle, SAP, Google, etc.

MUST HAVE: Bachelor degree or equivalent education.

Understand industry and market developments relating to corporate banking

Good understanding of credit products applicable to the mid-market customers.

Solid credit analysis skills and ability to make recommendations & sound judgment

Excellence communication skills, both written and verbal.

Able to work independently and also support others within the team

Able to travel and work extended hours as required to attend business functions and/or process credit applications.

Qualified and interested applicants are encouraged to apply today in confidence by sending your resume as a MS Word Document to info@indemand.ca.

ONLY QUALIFIED CANDIDATES WILL BE CONTACTED

BILINGUAL CUSTOMER SERVICE & APPLICATION ENGINEERING MANAGER – BRAMPTON, ON, CANADA – # 3918

IN DEMAND Recruitment & Consulting Inc. is currently recruiting for a BILINGUAL CUSTOMER SERVICE & APPLICATION ENGINEERING MANAGER for our Brampton, ON client.

Since its inception in 1986, our client has earned a solid reputation for meeting the unique needs of the Canadian market through its unwavering commitment to a rigorous engineering focus, constant improvement and category-defining innovation.

Our client is one of the world’s leading manufacturers of drive technology – for mechanical and electronic solutions. The range of products includes geared motors, motors, industrial gear units, gear drives, frequency inverters, motor starters and frequency inverters for decentralized drive control. Our client assembles custom, high-efficiency mechanical power transmission products using quality company-built components.

Our client’s products and services enhance the reliability of equipment used worldwide, supporting industries such as transportation, mining, energy, food & beverage.

JOB DESCRIPTION:

The Customer Service Manager & Application Engineering Manager is responsible for delivering consistently high service levels and ensuring the smooth and efficient operation of the Customer Service & Application Engineering Departments. He or she partners with senior management to plan and develop service level standards, metrics and goals for the Customer Service & Application Engineering Departments in alignment with the overall client’s strategy, goals and objectives. The jobholder possesses strong knowledge of the Power Transmission industry, current customer service methodologies and best practices. Strong analytical thinking and problem solving skills will assist the incumbent in effective staff planning and quickly resolving issues and problems, both with processes and customers, while ensuring service levels are maintained. The Customer Service & Application Engineering Manager also plays a key role in developing, training and supporting Customer Service & Application Engineering staff to achieve personal and departmental goals and objectives.

Key Responsibilities:

Develop and implement the customer service strategy, business plan, policies and procedures in support of the overall organizational strategy, goals and objectives, while coordinating activities with the Sales, Production and Materials Control departments.

Lead and inspire your team to develop value added habits that consistently exceed customer expectations.

Manage all customer service & application engineering operations, including efficient processing of transactions, technical inquires, order entry and tracking, sales follow up, customer returns, invoices, payments, discounts and customer communications and administrative activities.

In coordination with Senior Management, determine staffing requirements and make hiring decisions for the Customer Service & Application Engineering Departments.

Manage the day-to-day activities of the Customer Service & Application Engineering teams to ensure industry leading service levels. Increase efficiencies wherever possible.

Set individual performance goals and objectives for the Customer Service & Application Engineering teams, conduct annual performance reviews and meet with team members regularly, in both group and one-on-one settings, to provide guidance and personal development opportunities.

Coach and mentor Customer Service & Application Engineering employees on various customer service and problem resolution methods, techniques and best practices to motivate and encourage a consistently high level of performance from each individual and team. Investigate and resolve customer complaints, issues and problems, and coordinate with others, internally and externally, as needed to ensure customer satisfaction.

Develop and implement customer service metrics, collect data and monitor, track and report on the [weekly, monthly, quarterly, annual] service levels, targets and goals, ensuring that targets are achieved and exceeded.

Develop and implement processes and procedures to enhance operations.

Provide customer feedback to, Senior Management, Regional Managers and other internal stakeholders to improve overall customer service and satisfaction.

Develop and maintain strong relationships with new and existing customers to retain business and promote revenue growth opportunities.

Build and maintain positive internal working relationships to ensure excellent customer service and satisfaction.

Handle escalated calls, e-mails and written correspondence, investigating and resolving customer complaints, issues and problems and coordinating with others, internally and externally, as needed, to ensure customer satisfaction.

Develop and maintain knowledge of our client’s products and services by attending training and product demonstrations and by reading marketing materials and manuals.

Other duties, as assigned.

QUALIFICATIONS:

Must be fluent in French & English for this position.

Fluently Bilingual: (English, French) written & spoken. (Preferred)

SAP – Order Entry, Materials Modules

Microsoft Dynamic CRM

ProQuote software, other proprietary software as required

AutoCAD 2D, 3D and MS Office Suite

Knowledge of mechanical component design, power transmission calculations, failure analysis and technical reporting. (Definite Asset)

Health & Safety Manual – Strong understanding and working knowledge.

Capable and adequate understanding of basic electrical principles.

Unit Nomenclature, Assembly drawing knowledge and understanding.

ISO 9001 Manual – understanding and working knowledge.

Education:

Bachelor Degree Mechanical Engineering or Electrical or Mechatronics, with P.Eng designation

Customer Service & Supervisory training (Preferred)

Experience: 7-10 years’ experience working in Customer Service and/or Application Engineering environments.  Previous leadership or supervisory experience (Preferred).

Skills and Key Attributes: Strong Mechanical aptitude – Good working knowledge of Mechanical Power Transmission equipment including gear reducers, electric motors, controls and VFDs. (Definite Asset)

Leadership & Communication: Strong team building skills and ability to effectively communicate both verbally and in writing. (Required)

Qualified and interested applicants are encouraged to apply today in confidence by sending your resume as a MS Word Document to info@indemand.ca.

ONLY QUALIFIED CANDIDATES WILL BE CONTACTED