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CUSTOMER SERVICE SUPERVISOR – SCARBOROUGH, ON, CANADA – # 3966

IN DEMAND Recruitment & Consulting Inc. is currently looking to hire a CUSTOMER SERVICE SUPERVISOR for our Scarborough, ON client.

JOB DESCRIPTION:

Reporting to the Director, Operations. The primary responsibility of this role is overseeing customer service/ consumer service, and all other aspects of service to ensure we are delivering customer service excellence to our valued customers. The goal is to keep the department running efficiently, increase customer satisfaction and loyalty retention.

Responsibilities will include:

Develops and implements procedures pertinent to effective and efficient operation of customer service

Manages the administrative processes related to customer service to ensure it is completed in an accurate, timely and comprehensive manner

Ensures that customer feedback is collected and communicated

Partners with the management team to align customer service systems with company objectives

Troubleshoots and resolves escalated customer service

Leads, oversees day-to-day functions and motivates team members to strive for customer service excellence

Trains, coaches, develops, and manages the team of Customer Service Representatives

QUALIFICATIONS:

4 to 5 years of customer service experience, in a supervisory role

Post-Secondary degree is considered an asset

Proficiency in English and Bilingualism is an asset

Leadership ability and team building skills to effectively supervise professional staff

Able to effectively communicate both verbally (over the phone and in-person) and in writing

Able to build and maintain lasting relationships with employees, management team, and customers

Must have the ability to plan, organize, develop, implement and interpret the programs, goals, objectives, policies, procedures, etc.

Well-developed problem-solving skills and ability to develop conceptual alternatives

High level of proficiency with Microsoft Office productivity suite (Word, Excel, Outlook)

They offer a competitive salary, company assisted RRSP/DPSP plan, an excellent benefits package, career advancement opportunities and first-class training.

Please send a Cover Letter and your Resume as a MS Word Document with Salary expectations!

Qualified and interested applicants are encouraged to apply today in confidence by sending your resume as a MS Document to Stefanie Howse – info@indemand.ca.

ONLY QUALIFIED CANDIDATES WILL BE CONTACTED

SENIOR BOOKKEEPER/SUPERVISOR – EDMONTON, ALBERTA, CANADA – # 3963

IN DEMAND Recruitment & Consulting Inc. is currently recruiting for a SENIOR BOOKKEEPER/SUPERVISOR for our Edmonton, AB client.

Our client is looking for someone dedicated, willing to take on more within a role and willing to invest the time into a company to make it feel like it’s their own!

We aren’t looking for someone who says it is 4:30PM and time to go home, even though there is something important that has to be finished.

JOB DESCRIPTION:

Must be able to complete year ends

Complete data entry and ensure accuracy

Fix any and all types of bookkeeping files

Work in a supervisory/lead role and accept responsibility

Pay attention to detail in all files

Work with clients and be able to adapt to different industries, workplace cultures, environments, etc.

Respond to emails and phone calls

Schedule client meetings

Work on multiple projects at once, helping with other areas/tasks when needed

Travel around Edmonton to different client sites

Be extremely organized

QUALIFICATIONS:

Technically savvy with experience on accounting programs, such as: QuickBooks Online, Sage 50

Experience supervising a team/other employees

Must have a reliable vehicle and driver’s license as this role involves travel around Edmonton

Must be highly proficient on a computer

Professional

Can-do attitude

Willing to go above and beyond

Confidential and enjoys being involved on all levels with a business

Must be extremely organized and motivated

Qualified and interested applicants are encouraged to apply today in confidence by sending your resume as a MS Document to: carolynn@indemand.ca.

ONLY QUALIFIED CANDIDATES WILL BE CONTACTED