SERVICE WRITER, EDMONTON, AB, CANADA – #5282

IN DEMAND Recruitment & Consulting Inc. is currently recruiting for a SERVICE WRITER for our privately owned and operated client who is North America’s leader in pipeline construction logistics in Edmonton, AB.

JOB DESCRIPTION:

We are currently looking for an experienced, ambitious and self-driven SERVICE WRITER who puts quality and customers first. Being a team player and working with others will be the key to your success with our client.

SERVICE 1. Service Writing & Parts

Document mechanical problems and services by listening to customer’s description of symptoms; clarifying description of problems; conducting visual inspections; checking vehicle maintenance records; examining service schedules

Develop estimates by costing materials, supplies, and labor; calculating customer’s payment including deductibles

Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures.

Have customer sign RO which details phone numbers, contacts, unit info, safety concerns, finish times, customer requests, ROI must be signed

Update repair orders – jobs, comments, details, mechanic notes, unit info, parts history details

Finish repair orders – comments, details, mechanic notes, labor adjustments, CVIP paperwork

Pre-order and pull parts for repair jobs in shop & outside waiting before being required if possible. Help techs out in shop don’t wait for them to walk up to the counter

Return cores and /or wrong parts within 24 hrs.

​Bill parts to repair orders (inventory) as soon as taken out to the shop including the parts taken sheets

Bill parts to repair orders (non -inventory) as soon as they come into the building

Repair order billing (Shop, Goliath, Service Trucks)-within 24 hrs. Maximum

Issue computer generated purchase orders for all non- inventory parts, check outstanding purchase orders weekly. Follow up on outstanding orders with vendors

Finish billing repair orders within 24 hrs. of completion at the latest​

Communicate with customers regarding updates, special order parts, delays, extra costs, completion dates. Customers must be advised within 1hr of units being completed-document in customer log book

Document all updates, special order parts and communications on repair orders and in service department log book

Communicate with parts dept. for parts pick up-document as required

Communicate with service parts driver for parts pick up when available

Communicate with service team (including foremen and management)

Communicate with team members before leaving your shift​

Resolve customer complaints within 24 hrs. Escalated complaints are to be submitted to manager with supporting documentation immediately

Process emailed requests; forward (cc) to team for group communication.

Answer phone calls quickly, book repair work with appropriate info (check with foremen/manager if unsure), and help customers with informed answers & forward calls to appropriate personnel for technical questions

Acknowledge & help customers at the service counter immediately

Acknowledge & help mechanics at the back counter including service truck techs

Maintain one person in service department at all time. (Foreman/Manager not included)

Help parts department with calls when required

Change shifts to cover employee vacation as required

​Follow published company policy & safety manual

Maintain a clean and well organized service department

Wear appropriate PPE in shop area. Accompany customers in shop with mandatory PPE (no customers allowed in the shop area without an escort)

Report deficiencies in shop, service dept. and service vehicles in writing to foremen/manager

Conduct weekly shop consumable check / order (welding & shop supply)

Conduct weekly shop inventory check / order (bulk oils, coolant, ATF, hardware)

Any other duties assigned by the supervisor not far outside your expertise and training.

QUALIFICATIONS:

A minimum of 3 years in Warehouse Management preferably in the oilfield / heavy hauling industries.

Exceptional communication and customer service skills.

Strong organizational skills.

Ability to prioritize tasks and incoming client requests.

Ability to multi-task with multiple interruptions

Proven experience in sales, customer relations or related positions

Problem-solving and listening skills

Patient disposition and ability to resolve conflicts

Knowledgeable in computer applications and industry-specific software

Basic accounting skills and knowledge of electronic payment systems

Knowledge of Oil and Gas industry.

Knowledge of heavy trucks.

Proficient in Microsoft Office.

Class 5 Drivers licence with own reliable transportation.

Hours of operations are from Monday – Friday 8:00 am – 4:30 pm

Full benefits package including medical, dental, vision, life insurance, short and long term disability.

Qualified and interested applicants are encouraged to apply today in confidence by sending your resume as a MS Word Document to info@indemand.ca.

ONLY QUALIFIED CANDIDATES WILL BE CONTACTED