IN DEMAND Recruitment & Consulting Inc. is currently recruiting for a SERVICE WRITER for our privately owned and operated client who is North America’s leader in pipeline construction logistics in Edmonton, AB.
We are currently looking for an experienced, ambitious and self-driven SERVICE WRITER who puts quality and customers first. Being a team player and working with others will be the key to your success with our client.
SERVICE 1. Service Writing & Parts
Document mechanical problems and services by listening to customer’s description of symptoms; clarifying description of problems; conducting visual inspections; checking vehicle maintenance records; examining service schedules
Develop estimates by costing materials, supplies, and labor; calculating customer’s payment including deductibles
Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures.
Have customer sign RO which details phone numbers, contacts, unit info, safety concerns, finish times, customer requests, ROI must be signed
Update repair orders – jobs, comments, details, mechanic notes, unit info, parts history details
Finish repair orders – comments, details, mechanic notes, labor adjustments, CVIP paperwork
Pre-order and pull parts for repair jobs in shop & outside waiting before being required if possible. Help techs out in shop don’t wait for them to walk up to the counter
Return cores and /or wrong parts within 24 hrs.
Bill parts to repair orders (inventory) as soon as taken out to the shop including the parts taken sheets
Bill parts to repair orders (non -inventory) as soon as they come into the building
Repair order billing (Shop, Goliath, Service Trucks)-within 24 hrs. Maximum
Issue computer generated purchase orders for all non- inventory parts, check outstanding purchase orders weekly. Follow up on outstanding orders with vendors
Finish billing repair orders within 24 hrs. of completion at the latest
Communicate with customers regarding updates, special order parts, delays, extra costs, completion dates. Customers must be advised within 1hr of units being completed-document in customer log book
Document all updates, special order parts and communications on repair orders and in service department log book
Communicate with parts dept. for parts pick up-document as required
Communicate with service parts driver for parts pick up when available
Communicate with service team (including foremen and management)
Communicate with team members before leaving your shift
Resolve customer complaints within 24 hrs. Escalated complaints are to be submitted to manager with supporting documentation immediately
Process emailed requests; forward (cc) to team for group communication.
Answer phone calls quickly, book repair work with appropriate info (check with foremen/manager if unsure), and help customers with informed answers & forward calls to appropriate personnel for technical questions
Acknowledge & help customers at the service counter immediately
Acknowledge & help mechanics at the back counter including service truck techs
Maintain one person in service department at all time. (Foreman/Manager not included)
Help parts department with calls when required
Change shifts to cover employee vacation as required
Follow published company policy & safety manual
Maintain a clean and well organized service department
Wear appropriate PPE in shop area. Accompany customers in shop with mandatory PPE (no customers allowed in the shop area without an escort)
Report deficiencies in shop, service dept. and service vehicles in writing to foremen/manager
Conduct weekly shop consumable check / order (welding & shop supply)
Conduct weekly shop inventory check / order (bulk oils, coolant, ATF, hardware)
Any other duties assigned by the supervisor not far outside your expertise and training.
A minimum of 3 years in Warehouse Management preferably in the oilfield / heavy hauling industries.
Exceptional communication and customer service skills.
Strong organizational skills.
Ability to prioritize tasks and incoming client requests.
Ability to multi-task with multiple interruptions
Proven experience in sales, customer relations or related positions
Problem-solving and listening skills
Patient disposition and ability to resolve conflicts
Knowledgeable in computer applications and industry-specific software
Basic accounting skills and knowledge of electronic payment systems
Knowledge of Oil and Gas industry.
Knowledge of heavy trucks.
Proficient in Microsoft Office.
Class 5 Drivers licence with own reliable transportation.
Hours of operations are from Monday – Friday 8:00 am – 4:30 pm
Full benefits package including medical, dental, vision, life insurance, short and long term disability.
Qualified and interested applicants are encouraged to apply today in confidence by sending your resume as a MS Word Document to firstname.lastname@example.org.
ONLY QUALIFIED CANDIDATES WILL BE CONTACTED