DEMAND PLANNER, ALSIP IL, RALEIGH NC, OR CALGARY AB – #5583

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IN DEMAND Recruitment & Consulting Inc. is currently looking to hire a DEMAND PLANNER (Hybrid Position – Agri-chemicals).  This position is available in one of these three locations: Alsip IL, Raleigh NC, or Calgary AB Canada.

Working closely with the local and regional Commercial (Sales, Marketing and Portfolio) and Supply Chain teams, teams, this position is responsible for facilitating the Demand Planning process across the 0-24 month horizon, including developing the demand plan with supporting assumptions and ensuring the execution through the IBP process.

JOB DESCRIPTION:

Ensure the effective and efficient facilitation of the demand planning process to enable delivery of a robust monthly DMR (Demand Management Review) within the IBP (Integrated Business Planning) process across the 0-24+ month horizon for assigned regions.

Effectively collaborate with key stakeholders to ensure the Demand Plan aligns with business strategies, Commercial plans, historical performance and statistical modelling

Using exception-based planning to identify issues to improve performance

Collect past/future demand factors, including promotion & event management, from sales & marketing and forecast/model their impacts on demand. Prepare and facilitate the DMR’s within your business segments and support other DMR’s as required

Ensure output from DMR is a 0-24-month validated and robust volume-based plan, with supporting assumptions, risks and opportunities

Ensure quality of the plan transferred to Supply at the data transfer level (SKU-Location-Month)

Determine and communicate forecast range, with consensus demand, potential upside opportunity and downside risk, to the supply planners.

Develop, monitor and communicate reports on changes and forecast accuracy to business unit and supply chain organizations, while driving continuous improvement.

Measure, analyse and report key process metrics and monitor adherence to key performance indicators (KPIs).

Manage the demand plan for new product introductions and end-of-life products to meet customer service requirements and minimise obsolescence & cost

Manage statistical forecast exceptions by utilizing demand-planning exception reports to identify and fix potential issues.

Work with stakeholders on scenarios and contingency plans

Apply data-driven methodologies to forecasting and decision-making processes, ensuring that personal biases or assumptions do not influence demand planning outcomes

Support the weekly short term forecasting process by balancing short term demand and supply across the 0–3-month horizon.

Ensure effective product life cycle management.

Contribute to effective Supply Chain outcomes by ensuring strong collaboration between Demand and Supply planning, by communicating and translating risks, opportunities and assumptions into Supply planning

QUALIFICATIONS:

Mandatory:

  • Bachelor’s Degree or higher and (3) years of Demand Planning, Supply Planning, or Production Planning experience
  • Excellent interpersonal, written, verbal communication and presentation skills
  • Strong analytical capability
  • General understanding of Sales, Marketing and Portfolio, plus a strong business acumen
  • Fluency in English
  • Proficient in MS tools: Excel, PowerPoint etc.
  • Strong interpersonal and collaboration skills

Desirable:

  • Advanced demand planning software experience (e.g. Demantra, SAP-APO or IBP etc.)
  • Agrochemical (or affiliated e.g. pharmaceutical, life-science) experience a plus
  • Understanding of S&OP or IBP process
  • APICS/ASCM certification or other relevant certification a plus

 

Qualified and interested individuals are encouraged to apply to info@indemand.ca

ONLY QUALIFIED CANDIDATES WILL BE CONTACTED

CUSTOMER SERVICE REPRESENTATIVE (CSR), WINNIPEG, MB, CANADA – #5582

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IN DEMAND Recruitment & Consulting Inc. is currently recruiting a CUSTOMER SERVICE REPRESENTATIVE for our Winnipeg, MB client.

JOB DESCRIPTION:

Our values are at the core of everything we do!

  • Innovative. Think ahead to stay ahead.
  • Driver. Stay hungry and act with urgency.
  • Ownership. No excuses. 100% accountability.
  • Caring. For employees, partners, and community.
  • Individual. We work with great people and expect a lot from them.

We are one of Western Canada’s largest window and door manufacturers, servicing consumers, contractors, and retailers. Established in 1988 and headquartered in Edmonton, Alberta, it’s not just our client’s innovative manufacturing and design that places them on the list of Canada’s Best Managed Companies—it’s also their people.

ACCOUNTABILITIES

As a Customer Service Representative, you play a key role in curating the customer experience. You will always provide exceptional customer service and take ownership of administrative support to our Service Department. You will maintain accurate and timely data entry and assist customers with various service warranty and non-warranty concerns.

Customer Service 50%

  • Act as the main point of contact for all customer service inquires.
  • Address customer and homeowner warranty and non-warranty questions and concerns daily via email, phone, and Connect You.
  • Document quality cases and ensure resolution with Corporate Business Units.
  • Manage and develop chargeable service opportunities.
  • Take payment information and other pertinent information such as address and phone numbers.
  • Compile reports on overall customer satisfaction.
  • Handle changes in policies or renewals.
  • Educate customers in solving service concerns over the phone when possible.
  • Create quotes for chargeable service items and collect payments.
  • Address customer and team member communication in a timely and professional manner.
  • Collaborate with internal business partners and departments.
  • Participate in training and development activities to expand product/industry knowledge.

Administration 50%

  • Fully educated on Sales Force / CX / Field Service Lightning. Processes and systems to support service.
  • Administration of service concerns from cases, to order creation, to ordering of parts, scheduling, and management of Service Module.
  • Responsible for scheduling service appointments pre- and post-possession.
  • Differentiate service issues into chargeable warranty and non-warranty items.
  • Interact with CX Manager with performance management of all outstanding service work orders.
  • Work with accounts department to create invoices upon job completion.
  • Provide support to service as required by customer demand.

Competencies – you are good at

  • Ability to multitask, organize your time, meet multiple deadlines, and assimilate new information quickly.
  • Strong attention to detail and follow up skills to ensure information is complete and accurate.
  • Troubleshooting abilities to analyze problems and provide solutions.
  • The ability to handle and resolve escalated inquiries and issues.
  • Communicate effectively in English both verbal and written.
  • High comfort level working in a fast-paced team environment that is constantly changing.
  • Proactive and able to assimilate new information quickly.
  • Ability to work independently, require little day-to-day oversight and work as part of a team.

EDUCATION / CERTIFICATION

  • High School Diploma

EXPERIENCE / CAPABILITIES

  • 2+ years’ customer service experience.
  • Experience in the Constructions or Building Supplies industries.
  • Call Center experience an asset.
  • Equivalent experience will be considered.
  • Intermediate to advanced proficiency in computer skills in Outlook, MS Office (Word, Excel), CRM.
  • Experience working with diverse cultures and a varied workforce.

Qualified and interested applicants are encouraged to apply today in confidence by sending your resume as a MS Word Document to info@indemand.ca.

ONLY QUALIFIED CANDIDATES WILL BE CONTACTED