PAYROLL MANAGER, SYRACUSE, NY, USA – #5850

IN DEMAND Recruitment & Consulting Inc. is currently assisting a client in their search for a PAYROLL MANAGER in Syracuse, NY.

Full-Time | Permanent | Hybrid

Overview

The Payroll Manager serves as the primary resource for payroll administration within a large, multi-state law firm. This role is responsible for managing payroll processes for W2, 1099, and K-1 tax classifications, overseeing 401(k) and Cash Balance Plan payroll and documentation, and eventually supervising one Senior Payroll Analyst.

The Payroll Manager provides high-level, confidential support to the HR Administrator and HR Director. This position requires an understanding of multi-state payroll compliance, strong analytical skills for creating complex payroll reports, and the ability to apply firm policies uniformly across the organization.

Hybrid Role : 3 days in office – 2 days remote

Compensation Target: $85,000 – $115,000/year

What You’ll Do:

Payroll Administration:

  • Manage end-to-end payroll processing for W2, 1099, and K-1 tax classifications across multiple states
  • Ensure accurate administration of 401(k) and Cash Balance Plan contributions and related documentation
  • Maintain compliance with all applicable federal, state, and local payroll regulations.
  • Identify, investigate, and resolve payroll discrepancies and compliance issues in a multi-state environment
  • Maintain accurate payroll records and prepare required reports for audits and regulatory reviews

Leadership and Supervision:

  • Supervise and provide guidance to the Senior Payroll Analyst, ensuring accuracy and timeliness of payroll processing
  • Provide expert and confidential support to the HR Administrator and HR Director on payroll, compliance, and policy matters

Compliance and Analytics:

  • Monitor changes in payroll laws, tax regulations, and benefits requirements, ensuring firm-wide compliance
  • Develop, analyze, and maintain complex payroll analytics and reports to support financial and operational decisions
  • Identify potential compliance risks and recommend corrective actions, as necessary.

Policy and Documentation Management:

  • Apply firm policies and procedures consistently across all locations
  • Ensure accurate and complete documentation related to payroll, 401(k), and Cash Balance Plans
  • Support internal and external audits by providing required payroll data and documentation
  • Perform all job duties according to safety policies, including maintaining a neat, organized, and safe work area and promptly reporting any potential unsafe conditions and/or workplace accidents/injuries

 

What We’re Looking For:

  • Bachelor’s degree in Human Resources, Accounting, Business Administration, or a related field
  • 8 to 10 years of payroll administration experience in a multi-state environment, preferably within a law firm or professional services setting
  • Experience managing payroll for W2 and 1099; knowledge of K-1 tax classification desired
  • Knowledge of 401(k) payroll administration
  • Cash Balance Plan knowledge desired
  • Proficiency in payroll systems (e.g., ADP, Paychex) and advanced Microsoft Excel skills (pivot tables, VLOOKUP, data analysis)
  • Strong analytical skills with the ability to create and interpret complex payroll reports
  • In-depth knowledge of multi-state payroll compliance and relevant labor laws
  • High level of attention to detail, accuracy, and organizational skills
  • Strong recall abilities and the capacity to apply firm policies uniformly
  • Excellent problem-solving skills and the ability to identify and resolve compliance issues
  • Ability to handle confidential information with discretion
  • Strong interpersonal and communication skills, with the ability to supervise and collaborate effectively
  • Ability to work overtime without advance notice
  • Sponsorship is not available for this position. Candidates must be US Citizen or Green Card holder.

 

 

Qualified and interested applicants are encouraged to apply today in confidence by sending your resume as a MS Document to info@indemand.ca.

ONLY QUALIFIED CANDIDATES WILL BE CONTACTED

Disclosure of Artificial Intelligence (AI) Use

IN DEMAND Recruitment & Consulting Inc. may use artificial intelligence (AI)–enabled tools to support certain aspects of our recruitment process, including the screening and assessment of applications. These tools are used to assist with organizing, reviewing, and evaluating candidate information and do not replace human judgment or decision-making.

TECHNOLOGY SUCCESS ADVOCATE, LADYSMITH, BC – #5839

IN DEMAND Recruitment & Consulting Inc. is currently assisting a client in their search for a TECHNOLOGY SUCCESS ADVOCATE in Ladysmith, BC.

Overview

We are seeking a Technology Success Advocate who combines strong technical expertise with a customer-first mindset to deliver exceptional support, solve complex issues, and help drive a seamless user experience across the organization. This person will support more than 3,000 employees across 170+ locations, ensuring the technology environment enables teams to perform at their best every day.

This role is ideal for a hands-on technology professional who thrives in a fast-paced environment, enjoys solving problems, and takes pride in delivering outstanding service while continuously learning and adapting to new technologies.

Full-Time | Permanent | On-Site

Location: Ladysmith, BC

Schedule : Mon-Fri, Reg business hours, 100% in office. Occasional evenings and weekends.

Willingness to travel approximately 10%–20% as needed.

Compensation: $60,000-$70,000/year (open to hearing from those outside of this range)
Reports To: Technology Success Manager

What You’ll Do:

End-User Support & Service Delivery

  • Deliver exceptional customer service through in-person, phone, chat, and email support channels
  • Respond to, manage, and resolve support requests while meeting established service level agreements (SLAs)
  • Utilize Freshdesk to monitor, assign, prioritize, and document support tickets
  • Troubleshoot and resolve hardware, software, network, printing, and mobile device issues
  • Provide remote and desktop-level support to users across multiple locations
  • Assist with onboarding activities for new employees and technology setup

Systems & Technology Support

  • Install, configure, and maintain computers, peripherals, printers, and mobile devices
  • Investigate, diagnose, and resolve technical issues across Windows and macOS environments
  • Support Microsoft 365 applications and services, including:
    • Microsoft Teams
    • SharePoint
    • OneDrive
    • Microsoft Office Suite
    • Teams Phone / PBX solutions
  • Assign users and devices to appropriate Microsoft Entra groups and validate access requirements
  • Assist with software deployment, updates, operating system migrations, and endpoint management activities

Knowledge Management & Process Improvement

  • Contribute to the development and maintenance of technology service desk policies and procedures
  • Create and update knowledge base documentation for both technical teams and end users
  • Identify recurring issues and recommend improvements to support processes and user experience

Asset & Inventory Management

  • Manage technology assets throughout their lifecycle
  • Maintain accurate software and hardware inventories
  • Monitor equipment stock levels and coordinate replenishment as needed

What We’re Looking For:

  • Undergraduate degree in Computer Science, Information Technology, or a related field
  • 5+ years of experience in a technical support, help desk, desktop support, or field support role
  • Demonstrated ability to independently troubleshoot and resolve complex technical issues
  • Strong customer service orientation with a commitment to delivering a positive user experience
  • Excellent written and verbal communication skills with the ability to explain technical concepts clearly to non-technical audiences
  • Proven ability to manage competing priorities and maintain a high level of responsiveness 

Technical Expertise

  • Experience supporting:
    • Microsoft Entra ID
    • Windows 10 and Windows 11
    • PC and Mac hardware
    • Printers and peripherals
    • Mobile devices
    • Remote access technologies
    • System imaging and deployment
    • Virus and malware remediation
  • Strong proficiency with:
    • Microsoft 365
    • Google Workspace
    • Adobe applications
    • Okta
    • Zoom
  • Experience working with ticketing platforms (Freshdesk preferred)
  • Familiarity with operating system migrations and automated software deployment processes
  • Strong understanding of:
    • Networking fundamentals
    • Wireless technologies
    • Server environments
    • Telecommunications systems
    • Security best practices and principles 

Preferred Qualifications

  • Technical certifications such as MCP, MCSE, ITIL, CompTIA A+, or equivalent
  • Fluency in written and spoken Latin American Spanish
  • Experience supporting geographically distributed workforces

Why is This a Great Opportunity!

  • Support a large, diverse user base across a nationwide organization
  • Work with modern technologies including Microsoft 365, Azure Entra, SharePoint, Teams, and endpoint management tools
  • Play a visible role in employee productivity and operational success
  • Gain exposure to a broad range of technologies, systems, and support challenges
  • Join a collaborative technology team that values customer service, continuous improvement, and professional growth

Qualified and interested applicants are encouraged to apply today in confidence by sending your resume as a MS Document to info@indemand.ca.

ONLY QUALIFIED CANDIDATES WILL BE CONTACTED

Disclosure of Artificial Intelligence (AI) Use

IN DEMAND Recruitment & Consulting Inc. may use artificial intelligence (AI)–enabled tools to support certain aspects of our recruitment process, including the screening and assessment of applications. These tools are used to assist with organizing, reviewing, and evaluating candidate information and do not replace human judgment or decision-making.

PROPERTY MANAGEMENT ADMINISTRATOR, EDMONTON, AB, CANADA – #5808

THE OPPORTUNITY

IN DEMAND Recruitment & Consulting Inc. is currently seeking a PROPERTY MANAGEMENT ADMINISTRATOR for our client, an Edmonton-based organization that owns, builds, and operates residential rental properties.

Our client is continuing to bring property management operations in-house and is seeking a highly organized, detail-oriented professional to support the development of a structured, responsive, and well-run property management function.


POSITION OVERVIEW

The Property Management Administrator serves as the administrative backbone of the property management team, supporting day-to-day operations across leasing, tenant communication, rent administration, and system management.

This role requires a highly organized, detail-driven individual who is comfortable interacting with tenants while ensuring that records are accurate, deadlines are met, and communication flows effectively across property management, accounting, and maintenance teams.


KEY RESPONSIBILITIES

Property Management Administration

  • Prepare, issue, collect, and file leases, renewals, notices, and addendums
  • Maintain accurate tenant, lease, and unit records within property management systems (Yardi Breeze preferred)
  • Track key dates including lease expiries, notice periods, payment deadlines, and filing timelines
  • Support rent collection administration, including monitoring receipts, coordinating follow-ups, and maintaining documentation
  • Assist in preparing files and documentation for RTDRS matters and formal notices
  • Ensure all tenant communications, payment arrangements, and file notes are properly documented

Tenant Communication & Front-Line Support

  • Respond to tenant inquiries in a professional and timely manner
  • Support tenant-facing communication via phone, email, and in person as required
  • Communicate notices, lease details, and updates clearly and respectfully
  • Act as a reliable and composed point of contact while escalating issues appropriately

Leasing & Marketing Support

  • Assist with rental advertisements, online listings, and website updates
  • Coordinate inquiries, applications, and showing schedules
  • Support the leasing process from initial inquiry through to signed lease and move-in documentation
  • Ensure vacant units are marketed promptly and professionally

Cross-Functional Coordination

  • Liaise between property management, accounting, administration, and maintenance teams
  • Coordinate follow-ups to ensure tenant matters, payment issues, lease items, and maintenance-related tasks are completed efficiently
  • Support the ongoing improvement and standardization of internal processes as property management operations evolve

General Administrative Support

  • Organize and maintain digital files and documentation systems
  • Prepare reports, summaries, and status updates as required
  • Support special projects related to operations, organization, and process improvement

QUALIFICATIONS

  • Strong administrative and organizational capabilities
  • Excellent written and verbal communication skills
  • Professional, composed, and confident in tenant and team interactions
  • High attention to detail with strong follow-through
  • Ability to manage multiple priorities in a dynamic environment
  • Strong computer proficiency; experience with property management systems is an asset
  • Experience in property management, leasing, administration, or customer service preferred
  • Experience with Yardi Breeze Premier or Yardi Extensive experience is a must.
  • Familiarity with residential tenancy processes, notices, and RTDRS procedures is an asset

PERSONAL FIT

The successful candidate will be:

  • Professional, approachable, and service-oriented
  • Highly organized and dependable
  • Proactive and solutions-focused
  • Comfortable working within structured processes while contributing to improvements
  • Adaptable, with the ability to shift between administrative, tenant-facing, and coordination tasks throughout the day

REPORTING STRUCTURE

This role works closely with the Property Manager and collaborates regularly with accounting, operations, administration, and maintenance teams.


WHAT SUCCESS LOOKS LIKE

  • Leases, notices, and documentation are completed accurately and on time
  • Property management system records are consistently current and reliable
  • Tenant communication is professional, timely, and well documented
  • Rent administration and critical deadlines are effectively managed
  • Strong coordination across property management, accounting, and maintenance
  • Continuous improvement in organization, efficiency, and scalability of property management operations

Qualified and interested applicants are encouraged to apply today in confidence by sending your resume as a MS Document to us at:  info@indemand.ca.

ONLY QUALIFIED CANDIDATES WILL BE CONTACTED

Disclosure of Artificial Intelligence (AI) Use

IN DEMAND Recruitment & Consulting Inc. may use artificial intelligence (AI)–enabled tools to support certain aspects of our recruitment process, including the screening and assessment of applications. These tools are used to assist with organizing, reviewing, and evaluating candidate information and do not replace human judgment or decision-making.