TOUR PLANNER, EDMONTON, AB, CANADA – #5805

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IN DEMAND Recruitment & Consulting Inc. is seeking a TOUR PLANNER (Full-Time) for our Northeast Edmonton client.

THE OPPORTUNITY 

IN DEMAND Recruitment & Consulting Inc. is currently supporting our client in their search for a Tour Planner to join their Edmonton-based team.

With nearly 50 years of success under consistent ownership, our client a recognized leader in escorted motorcoach travel, delivering high-quality, curated travel experiences across North America and beyond. This is an opportunity to play a key role in designing and executing exceptional travel programs, with potential to step into tour directing responsibilities.

POSITION OVERVIEW

This role is responsible for the end-to-end planning and coordination of escorted tour programs—from concept development through execution.

The ideal candidate brings strong organizational capability, attention to detail, and a creative approach to building engaging travel experiences. You thrive in a fast-paced environment, can manage multiple projects simultaneously, and are comfortable working cross-functionally with internal teams and external partners.

KEY RESPONSIBILITIES

  • Plan, develop, and execute escorted motorcoach tour itineraries
  • Research destinations, accommodations, attractions, and suppliers
  • Liaise with hotels, restaurants, transportation providers, and tourism partners
  • Negotiate supplier rates, contracts, and availability
  • Build and manage tour costing, including pricing, margins, and taxes
  • Develop detailed tour packages, schedules, and operational documentation
  • Collaborate closely with reservations and operations teams
  • Maintain and update Excel-based planning tools and reports
  • Support brochure development, tour descriptions, and marketing materials
  • Provide ongoing support to active tours, including changes and issue resolution

QUALIFICATIONS

  • Minimum 1 year of experience in travel planning, tour operations, or a related role (required)
  • Strong verbal and written communication skills
  • Intermediate to advanced computer proficiency
  • Advanced working knowledge of Microsoft Excel
  • Highly detail-oriented with strong organizational skills
  • Proven ability to manage multiple projects and deadlines
  • Working knowledge of pricing, costing, and basic financial principles (margins, taxes)
  • Ability to work independently and collaboratively within a team
  • Experience with Eastern Canada travel planning is considered an asset

WORK ENVIRONMENT & SCHEDULE

  • Full-time, on-site position in Edmonton
  • Monday to Friday, day shifts (7.5-hour workdays, approximately 9:00 AM – 5:00 PM)
  • Fast-paced, project-driven environment with shifting priorities

ADDITIONAL DETAILS

  • On-site parking available
  • Reliable commute to Edmonton required
  • Opportunity for growth into tour directing responsibilities

Qualified and interested candidates are encouraged to apply in confidence by submitting a MS Word resume to: info@indemand.ca

 ONLY QUALIFIED APPLICANTS WILL BE CONTACTED

Disclosure of Artificial Intelligence (AI) Use

IN DEMAND Recruitment & Consulting Inc. may use artificial intelligence (AI)–enabled tools to support certain aspects of our recruitment process, including the screening and assessment of applications. These tools are used to assist with organizing, reviewing, and evaluating candidate information and do not replace human judgment or decision-making.

TRAVEL AGENT / RESERVATIONS AGENT, EDMONTON, AB, CANADA – #5804

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IN DEMAND Recruitment & Consulting Inc. is seeking a TRAVEL AGENT / RESERVATIONS AGENT (Full-Time) for our Northeast Edmonton client.

THE OPPORTUNITY 

IN DEMAND Recruitment & Consulting Inc. is currently supporting our client in their search for a Travel Agent / Reservations Agent to join their Edmonton-based team.

With nearly five decades of success under the same ownership, our client is a respected leader in escorted motorcoach travel, known for delivering high-quality, curated travel experiences. As the organization continues to grow, they are seeking a customer-focused professional who thrives in a fast-paced, service-driven environment.

POSITION OVERVIEW

This is a high-impact, front-line role responsible for managing reservations, supporting travel partners and clients, and ensuring a seamless booking experience from inquiry through to completion.

The ideal candidate is detail-oriented, highly organized, and confident managing multiple priorities while maintaining a high standard of client service.

KEY RESPONSIBILITIES

  • Manage inbound telephone and email inquiries, including timely follow-ups
  • Support travel agents and direct clients with bookings, changes, and general inquiries
  • Coordinate and book travel arrangements including flights and accommodations
  • Accurately collect and input passenger and booking details into reservation systems
  • Perform manual data entry and maintain data integrity across platforms
  • Process payments, invoicing, refunds, and booking adjustments
  • Maintain and update internal spreadsheets, reports, and tracking tools
  • Conduct research and provide administrative support as required
  • Deliver a consistently high level of customer service and professionalism

QUALIFICATIONS

  • Minimum 1 year of experience in travel reservations or as a Travel Agent (required)
  • Post-secondary education in Travel, Tourism, or Hospitality (required)
  • Strong verbal and written communication skills
  • Intermediate to advanced computer proficiency
  • Experience with Microsoft Office (Word, Excel)
  • Working knowledge of basic bookkeeping principles (pricing, taxes, refunds)
  • Highly organized with strong attention to detail
  • Able to work both independently and within a team environment
  • Comfortable interacting with clients and supporting sales-related activities
  • Travel insurance experience is considered an asset

WORK ENVIRONMENT & SCHEDULE

  • Full-time, on-site position in Edmonton
  • Monday to Friday, day shifts (8-hour workdays)
  • Fast-paced office environment with evolving priorities

ADDITIONAL DETAILS

  • On-site parking available
  • Reliable commute to Edmonton office required
  • French language skills not required

Qualified and interested candidates are encouraged to apply in confidence by submitting a MS Word resume to: info@indemand.ca

ONLY QUALIFIED APPLICANTS WILL BE CONTACTED

Disclosure of Artificial Intelligence (AI) Use

IN DEMAND Recruitment & Consulting Inc. may use artificial intelligence (AI)–enabled tools to support certain aspects of our recruitment process, including the screening and assessment of applications. These tools are used to assist with organizing, reviewing, and evaluating candidate information and do not replace human judgment or decision-making.