IN DEMAND Recruitment & Consulting Inc. is currently recruiting a MANUFACTURING LEADER – CHEMICAL MANUFACTURING for our Richmond, VA client.

DESCRIPTION:   

Our client is a national leader in the continuous manufacturing of PSM-regulated chemicals, dedicated to safety, innovation, and operational excellence.

This is a full-time, on-site opportunity for a Manufacturing Leader in the Greater Richmond Region, VA. The Manufacturing Leader will oversee day-to-day operations for a high-volume chemical manufacturing plant, leading a team of 7 direct reports, including Area Production Managers, and managing over 650 indirect hourly employees and 170 salaried staff. The role involves ensuring operational efficiency, safety compliance, production quality, and continuous improvement.

Key Responsibilities

• Oversee all aspects of manufacturing operations, ensuring adherence to safety, environmental, and quality standards.
• Lead, mentor, and develop a team of Area Production Managers, fostering a culture of continuous improvement.
• Implement and sustain reliability processes such as Asset Risk Management and Reliability Control Plans.
• Utilize Visual Management and Tiered Meeting processes to address vulnerabilities and enhance operational performance.
• Drive task safety observations and implement measures to address occupational and process safety hazards.
• Collaborate with business and functional teams to align operational goals with organizational strategy.
• Develop and execute metrics, goals, and objectives that tie to both short-term and long-term organizational objectives.
• Provide strategic input for Annual Operating Plans (AOP), Strategic Plans (STRAP), and capital budgets.
• Manage labor relations, including participation in contract negotiations and grievance resolution.
• Ensure compliance with safety procedures, including MOC, PPE compliance, and incident investigation closure.
• Optimize operations to achieve targets for safety, quality, on-time delivery, and cost control.
• Partner with maintenance teams to ensure reliability and budget compliance.
• Collaborate with Customer Excellence teams to maintain inventory control and meet customer expectations.

QUALIFICATIONS:

• Bachelor’s degree in Engineering, Chemistry, Business, or a related technical field.
• Minimum 10 years of experience in continuous chemical manufacturing or refinery environments.
• Proven leadership managing large teams, including 7 direct reports and extensive indirect staff.
• Experience in PSM-regulated environments with a strong focus on safety and compliance.
• Knowledge of Lean manufacturing principles and continuous improvement methodologies.
• Strong interpersonal and communication skills, with a demonstrated ability to collaborate across all levels of an organization.
• Proficiency in Microsoft Office and a strong understanding of operational software systems.
• Fundamental mechanical aptitude and ability to troubleshoot equipment issues (preferred).
• Relocation support is available for qualified candidates.

This role offers the opportunity to lead a dynamic and high-performing team in a critical manufacturing environment, driving safety, quality, and operational excellence in a PSM-regulated setting.

Qualified candidates are encouraged to apply to join an organization that values innovation, safety, and continuous improvement in confidence by sending your resume as a MS Word Document to info@indemand.ca.

ONLY QUALIFIED CANDIDATES WILL BE CONTACTED

 

 

IN DEMAND Recruitment & Consulting Inc. is currently recruiting a CX MANAGER for our Winnipeg, MB client.

JOB DESCRIPTION:

Our values are at the core of everything we do!

• Innovative. Think ahead to stay ahead.
• Driver. Stay hungry and act with urgency.
• Ownership. No excuses. 100% accountability.
• Caring. For employees, partners, and community.
• Individual. We work with great people and expect a lot from them.

We are one of Western Canada’s largest window and door manufacturers, servicing consumers, contractors, and retailers. Established in 1988 and headquartered in Edmonton, Alberta, it’s not just our client’s innovative manufacturing and design that places them on the list of Canada’s Best Managed Companies—it’s also their people.

ACCOUNTABILITIES

• Strong business acumen, including problem solving, critical thinking and self-initiative.
• A true hands-on approach with the ability to multitask and meet multiple deadlines.
• Exceptional relationship building and interpersonal skills enabling interaction at all levels.
• Solution focused and comfortable working in an environment which demands robust deliverables.
• Strong work ethic, action oriented and desire to achieve excellence.
• The ability to identify problems and execute appropriate solutions.
• High comfort level working in a fast-paced team environment that is constantly changing.
• Strong business acumen, including problem solving, critical thinking and self-initiative.

EDUCATION / CERTIFICATION

• Degree in Business, Business Management, or Commerce.
• WHMIS
• Standard First Aid
• Forklift Awareness
• Equivalent experience will be considered.

EXPERIENCE / CAPABILITIES

• 5 + years in operations of customer service and field service teams.
• 3+ years in a Supervisory role.
• Previous experience in warehousing, receiving and logistics.
• Previous experience with Manufacturing or Construction industry &/or Windows and Doors.
• Intermediate to advanced proficiency in computer skills in Outlook, MS Office (Word, Excel), CRM.
• Experience working with diverse cultures and a varied workforce.

A TYPICAL WEEK LOOKS LIKE: A TYPICAL WEEK LOOKS LIKE:

35 % Branch Operations

Day-to-day leadership and coaching of local CX needs / requirements.

Ensure support from sales and build a team atmosphere utilizing our systems and processes. Use sound judgment that maintains a balance between costs and needs to deliver the required CX.

Authority to provide reduced cost, no charge, and special services to maintain CX. Tracked for accountability.

Utilize Service, Shipping, Installation, Sales ops, HR and IT Manager as resources for guidance regarding the use of systems, processes and best practices.

Lead the successful resolution of escalated Cases and extreme customer dissatisfaction.

Hire and onboard employees with input from Corporate Services Manager.

Regular, check-in meetings to maintain / grow our relationship to gain VOC feedback.

35 % Service / Installation / Logistics

Input warranty & non-warranty cases, use of field service lightning work, parts ordering, and scheduling and leadership of service technicians.

Lead product logistics (incoming, warehousing & job site delivery). Track incoming shipments and communicate to customers leveraging our CX reps.

Lead installation services (consumer, commercial reno and new home projects). Oversee coordination of 3rd party sub-contractors and monitor their effectiveness and quality.

Establish and maintain CX metrics for Service and Shipping. Accountable for revenue and expense budget. Review weekly and monthly to ensure goals are being met / exceeded.

Order stock service parts inventory, equipment, building maintenance and office supplies. Responsible for inventory management and cost control.

Work with the Corporate Services Manager for resource planning needs and guidance.

30 % Leadership

Coach & train on the use of Workflow documents, systems, and processes.

Utilize Service, Shipping, Installation, Sales, HR, and IT as a resource regarding the use of systems, processes, and best practices.

Daily review of KPI dashboards, Field Service Lightning (FSL) and other reports to gain full visibility of branch operation needs, resource planning, execution, and delegation of tasks.

Train and coach on all WORKFLOW and Work Instructions to ensure processes are clearly understood and followed. Provide feedback on any required changes that could reduce waste (transactions) for consideration / implementation. Conduct annual performance / development plans for direct reports.

Qualified and interested applicants are encouraged to apply today in confidence by sending your resume as a MS Word Document to info@indemand.ca.

ONLY QUALIFIED CANDIDATES WILL BE CONTACTED