CLIENT PROGRAM DIRECTOR, TORONTO (NORTH), ON, CANADA – #5194

IN DEMAND Recruitment & Consulting Inc. is currently recruiting for a CLIENT PROGRAM DIRECTOR for our North Toronto, ON client.   

JOB DESCRIPTION:

The Client Program Director drives operational excellence in service delivery, manage profitable programs, and foster the growth for assigned national and/or key accounts. The Client Program Director will provide demand forecasting and strategic program management to deliver expertise and knowledge of client operations and areas of efficiencies.

Create client strategy and assist Site Managers & support teams with site strategy regarding client satisfaction, growth, profitability, and continuous improvement.

The Client Program Director is the single point of contact that will resolve client issues and support strategic planning at the program level, as well as develop a strong partnership with the client to represent Manpower as a workforce optimization expert. The Client Program Director is responsible for managing a team of Site Managers / Support teams while maintaining an influential span of control over all resources that service the Key Account.

Seek sales leads / potential growth opportunities and forward to appropriate Sales team(s).

Assess client’s workforce pain points and areas of opportunity, and communicate how Manpower Group can assist them, setting the stage for growth within the client.  Work directly with Client to forecast upcoming labor needs and gather immediate labor needs.

Measured by: Associates out, P&L management

Responsibilities include managing site resources including hiring, coaching, developing, and performance managing Site teams as necessary.

Measured by: Employee performance metrics, engagement, retention, and progress on cultural attributes

The Client Program Director is responsible for managing a team of Site Managers / Support teams while maintaining an influential span of control over all resources that service the program. The Client Program Director acts as the single point of contact and accountability for all program related issues.

Manage and/or create client compliance requirements and dashboards to ensure we are meeting client service level agreements and requirements.  Manage and drive service level agreement requirements (SLA’s / KPI’s) and other determined Manpower or Client criteria.

Manage the client’s delivery mix to ensure the most effective and efficient methods are deployed.  Re-evaluate on an ongoing basis as market conditions and client utilization changes.

Responsible for establishing and developing associate development, engagement and retention programs with respective Site Leads and ensuring successful execution / implementation.

Measured by: Candidate NPS, Client NPS, BLD/GP$ Growth, utilization rates

Develop and maintain brand awareness and trusted advisor status by sharing recruitment expertise and dialogue on workforce insights through various platforms. Understand and educate client contacts on the dynamics of the local market, labor and workforce management.

QUALIFICATIONS:

Industry: 7+ years in staffing, customer service, and/or sales

Experience: Prior experience managing dedicated onsite programs

3-5 years manufacturing experience

Education: High school diploma or equivalent

Technical: Digital Literacy: desktop (e.g., MS Word and Outlook) and social (e.g., Twitter, LinkedIn) applications

Education: Associate or bachelor’s degree

Qualified and interested applicants are encouraged to apply today in confidence by sending your resume as a MS Document to – info@indemand.ca

ONLY QUALIFIED CANDIDATES WILL BE CONTACTED

QUALITY ASSURANCE MANAGER, WARDEN, WA, UNITED STATES – #5190

IN DEMAND Recruitment & Consulting Inc. is currently recruiting for a QUALITY ASSURANCE MANAGER for our Warden, WA client.

This position is responsible for managing all food and feed safety and quality programs and laboratory validation activities within the facility.

JOB DESCRIPTION:

Implements and monitors programs and standards to ensure safe and efficient laboratory activities, the production of quality and safe food and feed products that comply with government regulations and customer requirements.

Manages laboratory testing of in process product to assist with process control.  Maintains a close relationship with operations staff to provide coaching and assistance on understanding process chemistry and suggest process improvements.  Works with plant staff to ensure that employee training in sanitation and product/process quality testing is maintained.

Manages laboratory testing of finished product to ensure customer satisfaction and provides accurate and timely Certificates of Analysis to Load-out and Merchandising groups.

Provides assistance with R&D test runs and other projects, documents and reports on laboratory processes, and provides inventory reports as required.  Participates in review of projects involving new equipment and products to assist with developing HAZOP and Food Safety risk analysis, and review changes to HACCP plan.

Responsible for asset management of laboratory equipment including calibration and maintenance.  Management of laboratory-related projects and improvement.  Effectively manages storage, usage, purchasing, and cost control of laboratory related consumables.

Investigates all non-conformance issues in the plant resulting from customer complaints and/or audits and provides appropriate reports and follow-up.

Provides feedback to the Plant Management team on HACCP and Food Safety items.

Works closely with the Manager of Food Quality and Safety in the implementation of the client’s is Food Safety program.

Develops a system for capturing key quality metrics as required by the client’s policy, and for continual improvement of the Food Safety plan.

Responsible for communication with customers on issues of quality and food safety.

Develops work instructions, procedures and documentation related to quality and food safety in accordance with the client’s document control program.  Serves as the main on site contact person for FSSC audits.

Responsible for all aspects of the team’s human resource management including hiring, promoting, performance management and discharging within company policy.

Lead, coach and manage the team to ensure excellence, awareness and commitment to the client, team and the department’s goals and objectives.

Develops and maintains effective relationships with regulatory agencies, customers and other stakeholders within the organization.

Operates in accordance with health, safety, and fire prevention regulations and practices.

Maintains accreditation and certification testing as required.

Performs other duties as required.

QUALIFICATIONS: 

Minimum of five (5) years of food industry experience, some of which are at the management level.

Post-secondary degree in Chemistry, Chemical Engineering, or Food Science.

Equivalent combinations of education and experience that result in the required level of knowledge skill and competence will be considered.

Experience with HACCP / Quality Assurance programs.

Solid and demonstrated communication skills.

Experience with Microsoft Office suite of programs.

Detail oriented and proven organizational skills.

Solid interpersonal and communication skills.

Demonstrated time management skills with the ability to prioritize work.

Proven analytical and problem solving skills.

Qualified and interested applicants are encouraged to apply today in confidence by sending your resume as a MS Document to – info@indemand.ca

ONLY QUALIFIED CANDIDATES WILL BE CONTACTED