TRAVEL AGENT / RESERVATIONS AGENT, EDMONTON, AB, CANADA – #5804

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IN DEMAND Recruitment & Consulting Inc. is seeking a TRAVEL AGENT / RESERVATIONS AGENT (Full-Time) for our Northeast Edmonton client.

THE OPPORTUNITY 

IN DEMAND Recruitment & Consulting Inc. is currently supporting our client in their search for a Travel Agent / Reservations Agent to join their Edmonton-based team.

With nearly five decades of success under the same ownership, our client is a respected leader in escorted motorcoach travel, known for delivering high-quality, curated travel experiences. As the organization continues to grow, they are seeking a customer-focused professional who thrives in a fast-paced, service-driven environment.

POSITION OVERVIEW

This is a high-impact, front-line role responsible for managing reservations, supporting travel partners and clients, and ensuring a seamless booking experience from inquiry through to completion.

The ideal candidate is detail-oriented, highly organized, and confident managing multiple priorities while maintaining a high standard of client service.

KEY RESPONSIBILITIES

  • Manage inbound telephone and email inquiries, including timely follow-ups
  • Support travel agents and direct clients with bookings, changes, and general inquiries
  • Coordinate and book travel arrangements including flights and accommodations
  • Accurately collect and input passenger and booking details into reservation systems
  • Perform manual data entry and maintain data integrity across platforms
  • Process payments, invoicing, refunds, and booking adjustments
  • Maintain and update internal spreadsheets, reports, and tracking tools
  • Conduct research and provide administrative support as required
  • Deliver a consistently high level of customer service and professionalism

QUALIFICATIONS

  • Minimum 1 year of experience in travel reservations or as a Travel Agent (required)
  • Post-secondary education in Travel, Tourism, or Hospitality (required)
  • Strong verbal and written communication skills
  • Intermediate to advanced computer proficiency
  • Experience with Microsoft Office (Word, Excel)
  • Working knowledge of basic bookkeeping principles (pricing, taxes, refunds)
  • Highly organized with strong attention to detail
  • Able to work both independently and within a team environment
  • Comfortable interacting with clients and supporting sales-related activities
  • Travel insurance experience is considered an asset

WORK ENVIRONMENT & SCHEDULE

  • Full-time, on-site position in Edmonton
  • Monday to Friday, day shifts (8-hour workdays)
  • Fast-paced office environment with evolving priorities

ADDITIONAL DETAILS

  • On-site parking available
  • Reliable commute to Edmonton office required
  • French language skills not required

Qualified and interested candidates are encouraged to apply in confidence by submitting a MS Word resume to: info@indemand.ca

ONLY QUALIFIED APPLICANTS WILL BE CONTACTED

Disclosure of Artificial Intelligence (AI) Use

IN DEMAND Recruitment & Consulting Inc. may use artificial intelligence (AI)–enabled tools to support certain aspects of our recruitment process, including the screening and assessment of applications. These tools are used to assist with organizing, reviewing, and evaluating candidate information and do not replace human judgment or decision-making.