ACCOUNT MANAGER/EXECUTIVE, TORONTO, ON – #5739

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IN DEMAND Recruitment & Consulting Inc. is currently looking to hire an ACCOUNT MANAGER/EXECUTIVE in Toronto, ON.

Our client is a rapidly scaling technology company on a mission to help organizations operate smarter, faster, and more efficiently. Our AI-powered workflow platform transforms how teams manage support, operations, and everyday requests—freeing people to focus on meaningful, high-impact work rather than repetitive tasks.

We’re looking for a dynamic Account Executive who excels at building trust, uncovering needs, and driving revenue growth within an established SMB customer base. If you thrive at finding new opportunities in familiar territories and love strengthening customer relationships, this is the role for you.

Hybrid role – 4 days in office -Fridays are remote until 1pm (half day)

Office Location is downtown Toronto – parking provided and included.

What You’ll Do:

Grow and deepen customer relationships within an existing SMB portfolio, identifying opportunities to expand adoption and increase account value.

Spot and qualify upsell/cross-sell opportunities, tailoring compelling pitches that highlight measurable outcomes and ROI.

Partner closely with Customer Success, Marketing, and Product to support client engagement and uncover expansion potential across accounts.

Engage inbound expansion leads from internal teams and nurture them into strong pipeline opportunities.

Leverage data and discovery to understand customer challenges and recommend the right AI-driven solutions to solve them.

 

What We’re Looking For:

  • 3+ years of quota-carrying experience in SaaS or B2B technology sales, ideally within IT or operations-driven environments.
  • A track record of managing full sales cycles and influencing both technical and business stakeholders.
  • Confident, polished presentation and negotiation skills, with the ability to build credibility quickly.
  • A high degree of self-motivation, resilience, and drive, especially in fast-moving, high-growth settings.
  • Strong organizational and multitasking abilities, enabling you to manage multiple customer conversations with ease.
  • Bonus: exposure to AI or automation solutions, or familiarity with IT operations, service management, or workflow software.
  • Sponsorship is not available for this role. Candidates must be Canadian Citizen or have Permanent Residency.

 

Why You’ll Love Working Here!

Be part of a global company leading the evolution of AI-powered service automation.

Influence some of the world’s most respected brands and enterprise organizations.

Work in a collaborative culture where your voice drives impact and innovation.

Competitive compensation package with growth and advancement opportunities.

Hybrid work arrangement with early-release Fridays.

 

Qualified and interested individuals are encouraged to apply to info@indemand.ca

ONLY QUALIFIED CANDIDATES WILL BE CONTACTED

PRODUCT MARKETING MANAGER, TORONTO, ON – #5737

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IN DEMAND Recruitment & Consulting Inc. is currently looking to hire a PRODUCT MARKETING MANAGER in Toronto, ON.

Join a high-growth SaaS company transforming how organizations streamline operations and deliver exceptional digital experiences. Our platform empowers service teams to work smarter by combining automation, analytics, and AI—helping thousands of customers worldwide increase efficiency and drive meaningful business outcomes.

We’re seeking a Product Marketing Manager who can shape powerful go-to-market strategies, influence product direction, and tell compelling stories that bring our platform’s value to life. This role is highly collaborative and strategic, working across Product, Sales, and Marketing to drive adoption, differentiation, and revenue growth.

Hybrid role – 4 days in office -Fridays are remote until 1pm (half day)

 

What You’ll Do:

Develop deep product expertise and a strong understanding of customer needs, market trends, and competitive dynamics.

Lead go-to-market planning for key product releases, enhancements, and strategic initiatives.

Translate complex product capabilities into clear, compelling messaging and value propositions tailored to specific personas and use cases.

Collaborate with Product, Sales, and Marketing teams to craft content, campaigns, and tools that accelerate pipeline and adoption.

Create sales enablement materials including product decks, one-pagers, competitor briefs, videos, and website content.

Present product positioning and narratives internally and externally to drive awareness and alignment.

Conduct ongoing market and competitive research to identify differentiators and emerging opportunities.

Ensure consistent storytelling across web, campaigns, customer communications, and events.

 

What We’re Looking For:

  • 3+ years of Product Marketing experience in a B2B SaaS or enterprise software environment.
  • Native or near-native English with exceptional written and verbal communication skills.
  • Experience marketing to technical and enterprise-level audiences.
  • Demonstrated success launching products and leading go-to-market programs end to end.
  • Strong cross-functional collaboration and project management skills.
  • Analytical mindset with the ability to turn data and insights into strong messaging, positioning, and business recommendations.
  • A passion for technology storytelling—making complex products feel accessible, relevant, and exciting.
  • Sponsorship is not available for this role. Candidates must be Canadian Citizen or have Permanent Residency.

 

Why You’ll Love Working Here!

Join a scaling SaaS company shaping the future of digital service experiences.

Play a strategic and visible role, influencing product direction and driving market impact.

A flexible, hybrid work model and a collaborative, growth-minded culture.

Competitive compensation, bonus structure, and equity opportunities.

Work with passionate, creative professionals who value your voice, ideas, and ownership.

 

Qualified and interested individuals are encouraged to apply to info@indemand.ca

ONLY QUALIFIED CANDIDATES WILL BE CONTACTED

CUSTOMER SUCCESS MANAGER, TORONTO, ON – #5736

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IN DEMAND Recruitment & Consulting Inc. is currently looking to hire a CUSTOMER SUCCESS MANAGER in Toronto, ON.

Join a high-growth global SaaS organization that’s redefining how enterprises deliver services through AI-driven automation. Recognized by industry leaders and trusted by thousands of organizations worldwide, we help IT and business teams streamline operations, improve digital experiences, and unlock meaningful efficiency gains.

We’re looking for an Enterprise Customer Success Manager to partner with some of our most strategic global clients. In this role, you’ll act as a trusted advisor, ensuring customers achieve measurable outcomes, expand their platform adoption, and realize long-term value.

Hybrid role – 4 days in office -Fridays are remote until 1pm (half day)

 

What You’ll Do:

Serve as the primary strategic relationship partner for enterprise customers, driving engagement and success.

Lead the renewal lifecycle, ensuring continuity and strong customer satisfaction.

Run regular business reviews and strategic discussions to drive adoption, performance, and ROI.

Proactively identify expansion and upsell opportunities based on needs, goals, and platform maturity.

Monitor account health to anticipate risks and deploy mitigation plans early.

Lead QBRs and Executive Business Reviews with senior decision-makers and stakeholders.

Partner cross-functionally with Product, Support, Engineering, and Sales to champion customer needs and ensure seamless execution.

Gather and share customer insights to influence product development and roadmap direction.

 

What We’re Looking For:

  • 5+ years in Customer Success, Account Management, or Enterprise SaaS Sales roles.
  • Experience managing enterprise-level customers in a subscription or SaaS environment.
  • Proven ability to retain and expand multi-million-dollar customer portfolios.
  • Strong business acumen with outstanding presentation, discovery, and negotiation skills.
  • Bachelor’s degree preferred.
  • Customer-obsessed, confident building strong relationships at all levels.
  • Personable, proactive, and comfortable owning outcomes with autonomy.
  • Skilled at balancing strategic priorities in a dynamic, fast-paced environment.
  • A strong communicator and presenter, capable of influencing stakeholders from users to C-suite leaders.
  • Analytical and thoughtful, using data to guide recommendations and decisions.
  • Sponsorship is not available for this role. Candidates must be Canadian Citizen or have Permanent Residency.

 

How Success Will Be Measured

Customer retention and renewal outcomes

Successful upsell and expansion initiatives

Improvement in customer satisfaction and NPS

Achievement of multi-year contracts and value-based growth

 

Why This Is a Great Opportunity!

Be part of a global company leading the evolution of AI-powered service automation.

Influence some of the world’s most respected brands and enterprise organizations.

Work in a collaborative culture where your voice drives impact and innovation.

Competitive compensation package with growth and advancement opportunities.

Hybrid work arrangement with early-release Fridays.

 

Qualified and interested individuals are encouraged to apply to info@indemand.ca

ONLY QUALIFIED CANDIDATES WILL BE CONTACTED

CUSTOMER MARKETING MANAGER, TORONTO, ON – #5734

/in , /by

IN DEMAND Recruitment & Consulting Inc. is currently looking to hire a CUSTOMER MARKETING MANAGER in Toronto, ON.

Are you ready to shape the way thousands of organizations around the world experience AI-driven automation? This client is a fast-growing global SaaS company revolutionizing IT and service workflows, helping businesses work smarter, automate processes, and simplify complexity.

We’re on the lookout for a Customer Marketing Manager who thrives on driving engagement, deepening customer relationships, and delivering measurable impact. In this role, you’ll design data-driven strategies across the customer lifecycle—boosting adoption, loyalty, and advocacy, while uncovering new opportunities for growth.

Hybrid role – 4 days in office -Fridays are remote until 1pm (half day)

What You’ll Do:

Develop and execute multi-channel marketing programs that increase engagement, adoption, and retention across the customer journey.

Use customer insights and analytics to spot trends, uncover opportunities, and anticipate potential risks.

Collaborate with revenue and success teams to design campaigns that drive upsell, cross-sell, and expansion initiatives.

Segment audiences based on engagement, usage, and value metrics to create personalized communication journeys.

Lead customer advocacy initiatives, capturing stories, testimonials, and case studies to showcase success.

Manage programs that boost brand presence on review sites, forums, and industry communities.

Plan and execute webinars, workshops, and community events to strengthen relationships and share product value.

Continuously test and optimize campaigns to maximize engagement and conversion rates.

Track, report, and measure the impact of campaigns using analytics and automation tools.

 

What We’re Looking For:

  • 3+ years of experience in Customer Marketing, Lifecycle Marketing, or B2B SaaS Marketing.
  • Analytical and data-driven mindset with the ability to turn insights into actionable strategies.
  • Hands-on experience with marketing automation, email campaigns, and webinar programs.
  • Exceptional written and verbal communication skills with a customer-focused storytelling approach.
  • Collaborative, results-oriented, and able to thrive in a fast-paced, global tech environment.
  • Experience with CRM and marketing automation platforms (Salesforce or similar).
  • Bachelor’s degree in Marketing, Business, Communications, or a related field.

 Sponsorship is not available for this role. Candidates must be Canadian Citizen or have Permanent Residency.

 

Why This Is a Great Opportunity!

  • Be part of a global tech company transforming enterprise service delivery through AI and automation.
  • Take ownership of high-impact customer programs that directly influence retention and growth.
  • Enjoy a flexible hybrid environment that encourages creativity, collaboration, and innovation.
  • Competitive compensation, performance-based incentives, and opportunities for career growth.
  • Join a passionate, customer-first team that values your ideas and expertise.

 

Qualified and interested individuals are encouraged to apply to info@indemand.ca

ONLY QUALIFIED CANDIDATES WILL BE CONTACTED